Account Opening Officer

Abu Dhabi Islamic Bank; Abu Dhabi; In loco; AED 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Abu Dhabi Islamic Bank in Dubai seeks an Account Opening Officer to manage the processing of account opening checks, ensuring documentation complies with approvals and timelines. The role involves handling cases from ADIB Iraq/UK and maintaining related records.

You will keep CRM workflows current for UAE/IBG regions, verify inputs against documents, and guide business on discrepancies. End-to-end opening across AMBIT/CRM/Mosaic/Phoenix is required, with MIS updates and cross-team collaboration.

Competenze

• Knowledge of basic account opening processes.
• Strong interpersonal and relationship-building abilities.
• Excellent written and spoken communication skills.
• Proficient in MS Office and general office systems.

Mansioni

• Process account opening checks from WBG, IBG and maintain related documentation per approvals and time standards.
• Keep CRM workflow up to date for UAE and IBG countries.
• Ensure input information and IDs align with supporting documents.
• Advise on discrepancies or missing documents and follow up accordingly.
• Follow up with service teams via emails and reminders.
• Submit documents to CCU via CRM on time; perform end-to-end account opening in AMBIT/CRM/Mosaic/Phoenix.
• Update MIS/Dashboard and manage account openings/maintenance for IBG, WBG, and related entities.

Conoscenze

Banking basics

Relationship building

Communication skills

Presentation skills

Customer service basics

MS Office

CRM systems

AMBIT

CRM

Mosaic

Phoenix

Strumenti

AMBIT

CRM

Mosaic

Phoenix

Descrizione del lavoro

Job description

Role: Account Opening Officer
Location: Dubai
Role Purpose:
Processing of account opening checking from BBD, WBG including FI, NBFI, Community, Escrow and Iraq / UK related accounts. Maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence.
Opening Map, STI, STO, New RIMs & WBG accounts. Handling all account opening cases received from ADIB Iraq and ADIB UK.

A/C Opening for WBG/IBG Team:

• Processing account opening checking from WBG, IBG and maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence as a backup of the account opening team.
• Maintain the CRM workflow timely for opening accounts for UAE and SRT / CRM for IBG countries.
• Ensure the information input related to the accounts is correct and identification info and other info are as per supporting documents attached with the file.
• Advise business in case of any discrepancy or missing documents etc. and maintain follow-up standards.
• Follow up with the service team by sending frequent emails and reminders.
• Timely submission of documents to CCU via CRM
• AECB checking for cheque book issuance
• End to End account opening in AMBIT/CRM/Mosaic/Phoenix
• MIS/Dashboard updation
• Account Opening and maintenance for IBG, WBG
• Opening Internal accounts such as Map, STI, STS, STO and Vostro accounts.
• Opening New RIMs for IBG & CBG accounts and ensuring documents are complete as per the defined checklist.
• Ensure that KYC/EDD has been obtained for High-Risk countries.
• In cases where Compliance standards are not maintained refer to GCD.
• Ensure that documents are complete and necessary approvals are in place as per ADIB Policy for the functions assigned.
• Ensure that processes are in accordance with operational procedures.
• Handling Account Opening, Maps/ TDs, From ADIB Iraq and ADIB UK.
• Investigate customer and business inquiries and provide solutions to solve reported issues
• Perform reconciliation of accounts, taking corrective action on outstanding
• Items and elevate any long outstanding items.
• Undertake training programs to improve knowledge in order to enhance role performance.
• Maintain proper time standards, good team spirit and service standards.
• Assist in enhancing job knowledge of trainees and new staff recruits.
• Ensure compliance to ADIB policies, procedures, guidelines and standards
• Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.

Specialist Skills / Technical Knowledge Required for this role:

• Needs to have knowledge for basic requirements of banking such as Account Opening.
• Interpersonal and relationship skills - must have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels.
• Written and superior oral communications skills
• Presentation and facilitation skills (applied in both in-person and phone interactions).
• Knowledge of basic principles of providing customer service.
• Proficient knowledge of general office systems, PC skills, and MS Office Products