Account Opening Officer - WBG And IBG Customer Onboarding

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Dubai seeks an Account Opening Officer to manage onboarding for WBG and IBG clients. You will process account openings, ensure documentation compliance, and maintain CRM workflows across UAE and international entities.

Responsibilities include verifying KYC/EDD, coordinating with service teams, and maintaining timely MIS updates while upholding ADIB policies and standards.

Qualifications

• Knowledge of basic banking operations, especially account opening.
• Ability to develop and sustain executive-level relationships across roles and levels.
• Strong written and verbal communication skills.
• Presentation and facilitation skills for in-person and phone interactions.
• Understanding of customer service principles.
• Proficiency with general office systems and MS Office products.

Responsibilities

• Process account opening checks for WBG/IBG teams and maintain related documentation per approvals and policies.
• Maintain CRM workflow timely for UAE and IBG countries.
• Ensure all input data and identification information match supporting documents.
• Advise business on discrepancies or missing documents and follow up accordingly.
• End-to-end account opening in AMBIT/CRM/Mosaic/Phoenix and related MIS/dashboard updates.

Skills

Interpersonal skills

Written communication

Oral communication

Presentation & facilitation

Customer service basics

Tools

CRM systems (Ambit/CRM/Mosaic/Phoenix)

MS Office

Job description

Job Description:

Role: Account Opening Officer - WBG and IBG customer onboarding

Location: Dubai - Jazfa

Role Purpose:

Processing of account opening checking from BBD, WBG including FI, NBFI, Community, Escrow and Iraq / UK related accounts. Maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence.

Opening Map, STI, STO, New RIMs & WBG accounts. Handling all account opening cases received from ADIB Iraq and ADIB UK.

Key Accountabilities of the role :

• A/C Opening for WBG/IBG Team:
• Processing account opening checking from WBG, IBG and maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence as a backup of the account opening team.
• Maintain the CRM workflow timely for opening accounts for UAE and SRT / CRM for IBG countries.
• Ensure the information input related to the accounts is correct and identification info and other info are as per supporting documents attached with the file.
• Advise business in case of any discrepancy or missing documents etc. and maintain follow-up standards.
• Follow up with the service team by sending frequent emails and reminders.
• Timely submission of documents to CCU via CRM
• AECB checking for cheque book issuance
• End to End account opening in AMBIT/CRM/Mosaic/Phoenix
• MIS/Dashboard updation
• Account Opening and maintenance for IBG, WBG
• Opening Internal accounts such as Map, STI, STS, STO and Vostro accounts.
• Opening New RIMs for IBG & CBG accounts and ensuring documents are complete as per the defined checklist.
• Ensure that KYC/EDD has been obtained for High-Risk countries.
• In cases where Compliance standards are not maintained refer to GCD.
• Ensure that documents are complete and necessary approvals are in place as per ADIB Policy for the functions assigned.
• Ensure that processes are in accordance with operational procedures.
• Handling Account Opening, Maps/ TDs, From ADIB Iraq and ADIB UK.
• Investigate customer and business inquiries and provide solutions to solve reported issues
• Perform reconciliation of accounts, taking corrective action on outstanding
• Items and escape any long outstanding items.
• Undertake training programs to improve knowledge in order to enhance role performance.
• Maintain proper time standards, good team spirit and service standards.
• Assist in enhancing job knowledge of trainees and new staff recruits.
• Ensure compliance to ADIB policies, procedures, guidelines and standards
• Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.

Specialist Skills / Technical Knowledge Required for this role:

Needs to have knowledge for basic requirements of banking such as Account Opening.

Interpersonal and relationship skills - must have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels.

Written and superior oral communications skills

Presentation and facilitation skills (applied in both in-person and phone interactions).

Knowledge of basic principles of providing customer service.

Proficient knowledge of general office systems, PC skills, and MS Office Products