ACCOUNT OFFICER - SECURITY OPERATIONS

DP World; United Arab Emirates; On-site; AED 112,000 - 201,000; Full time

Job summary

DP World in the United Arab Emirates seeks an experienced Operations Supervisor focused on security, staffing, and client service. You will oversee onboarding, training, SIRA licensing compliance, attendance, billing backup, and contract renewals to ensure smooth operations and high client satisfaction.

You will coordinate with Business Development, Finance, and HR, monitor performance, implement HSE regulations, and identify new opportunities while leading a diverse team to deliver reliable

Job description

• Onsite staff deployment to ensure all personnel are well-groomed, adequately trained, and possess valid SIRA licenses.

• Maintain consistent delivery of client Service Level Agreements and resolve operational anomalies discovered during site inspections.

• Act as the primary point of contact for clients to strengthen relationships, address requests promptly, and ensure high retention rates.

• Coordinate with Business Development, Finance, and HR departments to facilitate operational requirements for new and existing contracts.

• Supervise the accuracy and timely submission of attendance records, job charts, and billing backup data to the Finance department.

• Monitor contract tenure and collaborate with internal stakeholders to manage the timely sign-off of contract renewals.

• Forecast manpower requirements, including mobilization, demobilization, and replacements due to resignations or terminations.

• Conduct regular security surveys and annual site consultations to identify potential improvements or client needs.

• Oversee the mobilization process for physical guarding milestones, providing feedback to management until successful handover.

• Identify potential leads and create inquiries to support cross-selling and organizational revenue generation.

• Implement continuous training programs for staff to ensure efficient post-to-post inspections and operational readiness.

• Manage staff performance reviews and initiate disciplinary actions when necessary to maintain professional standards.

• Foster a diverse work environment by guiding and motivating staff while discouraging discrimination at all levels.

• Supervise the team to implement all HSE regulations as per the post requirement including HSE Site visit, HSE Meetings, emergency response plan implementations and accident reporting and investigations.

• Essential to demonstrate the ability in identifying potential clients and creating enquires. Any other task assigned by the LINE Manager.