Account Manager (Chinese Language)

ARRISE Live; Dubai; Sur place; AED 180 000 - 280 000; Plein temps

Avantages offerts par ce poste

Private medical cover

Gym & fitness membership

Annual team events

Relocation support

Learning Hub

Company training

Résumé du poste

ARRISE Live is seeking an Account Manager in the UAE to manage a portfolio of iGaming clients, supporting onboarding, integrations and growth. You will build strong client relationships, coordinate with internal teams, and drive revenue through upselling and strategic partnerships.

The role requires 1–2 years in account management within iGaming, plus fluency in Chinese and English and willingness to travel for client meetings and events.

Qualifications

• 1-2 years of experience in Account Management, Business Development or Customer Success in iGaming.
• Proven ability to grow accounts and manage client relationships.
• Fluent in Chinese and English (spoken and written).

Responsabilités

• Act as the primary point of contact for assigned clients.
• Build and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty.
• Support client onboarding and guide them through integrations and product launches.
• Work with internal teams to deliver timely solutions and meet client needs.
• Collect, organize, and share promotions from providers with clients.
• Identify opportunities for upselling and cross-selling products and services.
• Provide regular updates and KPI reports to clients and management.
• Monitor the respective iGaming market and advise clients on relevant opportunities.
• Resolve client issues quickly and effectively to maintain service excellence.
• Participate in industry events and client meetings when required.

Connaissances

Account management

Client relationships

Negotiation

Analytical thinking

Problem solving

Chinese–English bilingual

Willingness to travel

Outils

CRM software

Microsoft Office

Project management tools

Description du poste

About The Role

As an Account Manager, you will be responsible for managing a portfolio of clients, supporting their needs, and driving long-term partnerships. You will play a key role in maintaining strong relationships, ensuring smooth integrations, and contributing to revenue growth.

About The Role

As an Account Manager, you will be responsible for managing a portfolio of clients, supporting their needs, and driving long-term partnerships. You will play a key role in maintaining strong relationships, ensuring smooth integrations, and contributing to revenue growth.

What you will do

• Act as the primary point of contact for assigned clients.
• Build and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty.
• Support client onboarding and guide them through integrations and product launches.
• Work with internal teams to deliver timely solutions and meet client needs.
• Collect, organize, and share promotions from providers with clients.
• Identify opportunities for upselling and cross-selling products and services.
• Provide regular updates and KPI reports to clients and management.
• Monitor the respective iGaming market and advise clients on relevant opportunities.
• Resolve client issues quickly and effectively to maintain service excellence.
• Participate in industry events and client meetings when required.

What you bring

• 1-2 years’ experience in Account Management, Business Development, or Customer Success (iGaming industry experience is a must).
• Track record of building client relationships and contributing to account growth.
• Strong interpersonal and negotiation skills.
• Commercially minded with good analytical and problem-solving abilities.
• Fluent in Chinese and English (spoken and written).
• Proficient in Microsoft Office Suite; experience with CRM/project tools is a plus.
• A proactive, adaptable, and professional approach to work
• Willingness to travel for client meetings and business events.

What we offer

• Company training
  • Detailed training to the highest standards.
• Private medical cover
  • Private medical insurance to help you look after your health and wellbeing.
• Gym & fitness membership
  • After successfully passing probation.
• Annual team events
  • Company‑wide events held annually.
• Relocation support
  • Visa, work permit, flights, and travel insurance covered.
• Learning Hub
  • Personalized learning, gamified growth, and endless career development at your fingertips.

About Us

ARRISE is a global leader in software development and services for the iGaming industry, bringing together more than 2,500 professionals operating across more than 12 locations worldwide. From concept through to delivery, we combine technical expertise, creativity and industry knowledge to develop products, platforms and services that shape player experiences and support some of the industry's leading brands. We are best known for the work we deliver for Pragmatic Play, creating and supporting technology, products and specialists services enjoyed by millions of players worldwide.