Account Manager - UAE

Deliveryhero; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Health & Wellness

Growth & Recognition

Diverse & Inclusive

Make a Difference

Fun & Community

Daily Perks

Job summary

Talabat is seeking an Account Manager to nurture and grow partnerships with restaurant and vendor partners in Dubai. You will optimize partner presence on the platform, drive sales, and deliver value through data-driven insights.

You will analyze performance data to identify menu, pricing, and delivery improvements, collaborate with internal teams, and coordinate marketing campaigns to boost order volume. An ambitious, market-aware professional thrives in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 2-5 years of experience in Account Management, Sales, or Partner Success.
• Strong analytical skills and data-driven mindset.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Partner Relationship Management: Build and maintain strong, long-term relationships with restaurant and vendor partners and ensure high satisfaction and retention.
• Data-Driven Consulting: Analyze sales, operational, and engagement data to identify improvements in menu, pricing, promotions, and delivery logistics and share actionable recommendations.
• Account Growth & Optimization: Identify growth opportunities, upsell services, suggest cross-promotions, and optimize partner content for engagement and conversion.
• Cross-Functional Collaboration: Work with Marketing, Logistics, and Operations to address partner needs and ensure smooth onboarding and campaign execution.
• Contract Management & Compliance: Negotiate and renew agreements and ensure SLA compliance and operational standards.

Skills

Relationship management

Analytical skills

Communication

Negotiation

Interpersonal skills

Data dashboards

Excel/Google Sheets

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Excel

Google Sheets

Job description

Role Summary

As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.

What's On Your Plate

Partner Relationship Management

• Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
• Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
• Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.

Data-Driven Consulting

• Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
• Share actionable recommendations based on performance metrics to drive revenue and efficiency.
• Conduct regular business reviews to align on results, opportunities, and growth plans.

Account Growth & Optimization

• Identify growth opportunities within the portfolio - upsell services, suggest cross-promotions, and improve partner performance.
• Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
• Recommend and coordinate marketing campaigns and promotional offers to drive order volume.

Cross-Functional Collaboration

• Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
• Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.

Contract Management & Compliance

• Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
• Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.

• Bachelor's degree in Business, Marketing, or a related field.
• 2-5 years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).
• Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-first mindset with a strong focus on delivering value to partners.
• Self-starter with the ability to work independently in a fast-paced environment.

Join Our Vibrant Team in Dubai at City Walk, Where Work Meets Innovation and Fun!

Benefits

• Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.
• Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
• Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone's welcome in our inclusive environment.
• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• Fun & Community: Our company events, cultural outings, and sports activities aren't just fun; they're a way to bond with our amazing team.
• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we've got perks that make every day better.