Account Manager

Delivery Hero; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Health & Wellness (sponsored health &<

Growth and recognition opportunities

Diverse & Inclusive environment

Company events, cultural outings, and{

Daily perks (fruits & coffee)

Job summary

Delivery Hero in Dubai seeks an Account Manager to manage and expand relationships with restaurant and vendor partners. You will be the primary contact, helping partners optimize presence on the platform, grow sales, and maintain high satisfaction.

The role requires 2–5 years in account management or related fields, a Bachelor’s degree in business or marketing, and strong analytical and communication skills. On-site role with a dynamic, fast-paced environment.

Qualifications

• 2–5 years of experience in Account Management, Sales, or Partner Success.
• Bachelor’s degree in Business, Marketing, or related field.

Responsibilities

• Build and maintain strong, long-term relationships with restaurant and vendor partners.
• Ensure high partner satisfaction and retention through proactive communication and service quality.
• Serve as a trusted advisor, providing partners with insights to grow on the platform.
• Analyze sales, operations, and engagement data to identify improvements in menu performance, pricing, promotions, and delivery logistics.
• Share actionable recommendations to drive revenue and efficiency.
• Conduct regular business reviews to align on results and growth plans.
• Identify growth opportunities within the portfolio and upsell services.
• Support partners in optimizing content for better engagement and conversion.
• Coordinate marketing campaigns and promotions to drive order volume.
• Collaborate with Marketing, Logistics, and Operations to address partner needs.
• Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
• Negotiate and renew commercial agreements to maintain strategic partnerships.
• Ensure partners comply with SLAs and maintain quality standards.

Skills

Analytical skills

Excel/Sheets

Communication

Negotiation

Self-starter

Education

Bachelor's degree in Business/Marketing

Tools

Data dashboards

Job description

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 8 September 2026

Job Reference/ID: e58c0883-a811-4141-b34a-1a21d3d1fee1

Job Description / Role:

As an Account Manager at Talabat, you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.

Key Responsibilities:

• Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
• Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
• Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.
• Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
• Share actionable recommendations based on performance metrics to drive revenue and efficiency.
• Conduct regular business reviews to align on results, opportunities, and growth plans.
• Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance.
• Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
• Recommend and coordinate marketing campaigns and promotional offers to drive order volume.
• Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
• Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
• Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
• Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.

Experience Required:

• 2-5 years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).

Education Qualifications: Bachelor’s degree in Business, Marketing, or a related field.

Skills Required:

• Strong analytical skills
• Comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights
• Excellent communication, negotiation, and interpersonal skills
• Self-starter with the ability to work independently in a fast-paced environment

Employment / Job Type: Full Time

Benefits:

• Health & Wellness (sponsored healthcare and gym memberships)
• Growth and recognition opportunities
• Diverse & Inclusive environment
• Company events, cultural outings, and sports activities
• Daily perks (fresh fruits and coffee in our lounges, wellness rooms)

Nationality: Any Nationality

About the Company:

Headquartered in Berlin, Delivery Hero operates in roughly 65 countries across four continents with more than 40,000 employees. It connects customers to local restaurants and shops, and runs around 800 Dmarts for quick commerce.

Company Industry: Food and Beverage

Department / Functional Area: Sales & Business Development

Closing Date: Not mentioned (apply as soon as possible)