Account Manager

RMS Insurance Brokers; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

RMS Insurance Brokers in Abu Dhabi is seeking an experienced Insurance Relationship Manager to build partnerships with existing clients and key accounts, driving retention, cross-selling, and referrals.

The role requires 5–7 years UAE experience in Insurance, strong knowledge of Group Medical and Life insurance, and P&C (including Marine and Motor). You will coordinate with underwriting, claims, and customer service, and maintain client satisfaction.

Qualifications

• 5–7 years UAE experience in Insurance Broker or Insurance Company.
• Strong exposure to Group Medical and Life Insurance; knowledge of Property & Casualty (P&C), including Marine and Motor Insurance, would be an added advantage.
• Bachelor’s degree in business, Finance, Insurance, or related field.

Responsibilities

• Manage relationships with new and existing clients and understand their insurance requirements.
• Provide suitable insurance solutions to clients and explain policy coverage, benefits, premiums, renewals, and claims procedures.
• Maintain strong client relationships and achieve a minimum 95% client retention target.
• Handle client enquiries, complaints, policy servicing, renewals, modifications, and cancellations professionally and promptly.
• Conduct regular client reviews and identify opportunities for additional business.
• Coordinate with Underwriting, Claims, Customer Service, and other internal teams to ensure smooth policy issuance and servicing.
• Monitor outstanding and overdue premium payments and coordinate with the relevant departments for resolution and ensure timely premium collection.
• Keep clients updated on relevant insurance products, services, policy changes, renewal requirements and regulatory updates.
• Prepare and submit weekly and monthly reports and provide management with updates on client trends, market opportunities, and competitive activity.
• Escalate complex client issues and service concerns to the appropriate department for timely resolution.
• Ensure all client activities are carried out in accordance with Company/Group policies, SOPs, regulatory requirements, compliance, and governance standards.

Skills

Client relationship

Communication skills

Sales

Business development

Insurance product knowledge

Problem solving

Negotiation

Interpersonal skills

Compliance awareness

Professionalism

Education

Bachelor’s degree in business

Cert CII / DIP CII / AIII

Job description

Responsible for building and maintaining strong relationships with existing clients and key Accounts. The role involves driving sales in terms of retention, cross-selling and sourcing business referrals, identifying client insurance needs, delivering exceptional customer service, and ensuring long-term client satisfaction. This position plays a critical role in client retention and contributing to achieving business targets.

Key Responsibilities

• Manage relationships with new and existing clients and understand their insurance requirements.
• Provide suitable insurance solutions to clients and explain policy coverage, benefits, premiums, renewals, and claims procedures.
• Maintain strong client relationships and achieve a minimum 95% client retention target.
• Handle client enquiries, complaints, policy servicing, renewals, modifications, and cancellations professionally and promptly.
• Conduct regular client reviews and identify opportunities for additional business.
• Coordinate with Underwriting, Claims, Customer Service, and other internal teams to ensure smooth policy issuance and servicing.
• Monitor outstanding and overdue premium payments and coordinate with the relevant departments for resolution and ensure timely premium collection.
• Keep clients updated on relevant insurance products, services, policy changes, renewal requirements and regulatory updates.
• Prepare and submit weekly and monthly reports and provide management with updates on client trends, market opportunities, and competitive activity.
• Escalate complex client issues and service concerns to the appropriate department for timely resolution.
• Ensure all client activities are carried out in accordance with Company/Group policies, SOPs, regulatory requirements, compliance, and governance standards.

Required Qualifications & Skills

• Bachelor’s degree in business, Finance, Insurance, or related field.
• Professional insurance qualifications such as Cert CII / DIP CII / AIII is an advantage.
• Valid UAE driving license is required.

Experience:

• Minimum 5–7 years of UAE experience in Insurance Broker or Insurance Company.
• Strong exposure to Group Medical and Life Insurance; knowledge of Property & Casualty (P&C), including Marine and Motor Insurance, would be an added advantage.

Skills

Key Skills & Competencies

• Strong client relationship and communication skills
• Sales and business development orientation
• Good knowledge of insurance products and processes
• Customer-focused with strong problem-solving abilities
• Ability to meet targets and work independently
• Good negotiation and interpersonal skills
• High level of professionalism, integrity, and compliance awareness
• Enthusiastic, dynamic, proactive and passionate about the job
• Willing to learn and grow in a competitive environment