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Charterhouse Partnership Careers; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Charterhouse is working with a leading multinational food manufacturing FMCG company to hire a Customer Service & Logistics Specialist. You will support the business by maintaining customer management, handling complaints, managing orders and end-to-end logistics.

You will ensure product availability, communicate demand and inventory needs, and support sales, marketing and finance across the GCC region.

Qualifications

• Minimum 3 years in a similar customer service/logistics or supply chain role within a multinational company.
• CIPS qualification preferred and SAP experience must be demonstrated.
• Experience supporting sales, marketing and finance across multiple categories in GCC.

Responsibilities

• Maintain strong customer relationships and manage complaints and order fulfilment.
• Oversee end-to-end logistics operations and product availability.
• Communicate customer demand and inventory requirements to supply chain partners.
• Support cross-functional activities with sales, marketing and finance in GCC.

Skills

Customer service

Logistics

Supply chain

Education

CIPS qualification

Tools

SAP

Job description

Charterhouse is working with one of the leading multinational food manufacturing FMCG companies. Our client is looking to hire a Customer Service & Logistics Specialist to join their Team.

Your core responsibility will be to support the business unit by maintaining strong customer management and development. You will also be responsible for managing customer complaints, order management and fulfilment and the end to end logistics operation.

Main duties include maintaining strong customer relations, managing market complaints, taking ownership of supply side of customer collaboration and ensuring product availability. In addition you will guarantee customer specific demand and inventory requirements are communicated.

The successful candidate will support sales, marketing and finance related activities across all categories into the GCC.

You should be CIPS qualified, have excellent SAP operating experience and a minimum of 3 years experience in a similar customer service / logistics or supply chain role within a leading multinational company.

About The Company

The Charterhouse Partnership brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Hong Kong, Melbourne, Singapore, and Sydney, with further regional expansion planned across Qatar and Saudi Arabia.