Order Desk Executive

LIXIL; United Arab Emirates; Hybrid; AED 150,000 - 270,000; Full time

Job summary

IMEA (India, Middle East, Africa) United Arab Emirates LE_0165-Grome Marketing (Cyprus) Ltd. is seeking an Order Management professional to oversee the full order lifecycle from quotation to closure in Dubai, UAE.

You will validate requests, coordinate with plants, warehouses, and finance, and ensure timely delivery and invoicing while maintaining high service levels. The role requires 5–7 years in Order Management or related fields, SAP experience, and strong English communication; Arabic is

Qualifications

• Minimum 5–7 years in Order Management or equivalent.
• Experience with quotations, order processing and delivery coordination.
• Experience using SAP or other ERP systems.
• Multinational or regional business experience preferred.

Responsibilities

• Receive, validate, prepare, and issue customer quotations in line with pricing and policies.
• Process orders and ensure accurate entry in SAP with PO validation and terms.
• Manage end-to-end order lifecycle from quotation to closure.
• Monitor availability, backorders, and delivery dates with stakeholders.
• Review status, identify risks, and communicate alternatives to customers and Sales.
• Coordinate releases and delivery notes ensuring payment terms and credit rules.
• Resolve delivery, invoicing, or credit blocks with relevant departments.
• Ensure complex/project orders are reviewed for accuracy and followed through.
• Maintain ongoing customer communication on status, availability, and commitments.
• Monitor aging orders and support monthly sales closing with KPIs.
• Support Demand Planning with market intelligence and order trends.

Skills

Order management

SAP

Customer service

Communication

English

Arabic

Education

Bachelor's degree in business administration

MBA

Tools

SAP ERP

Job description

IMEA (India, Middle East, Africa) United Arab Emirates LE_0165-Grome Marketing (Cyprus) Ltd. Employee Assignment Hybrid Full Time 1 December 2026

The primary purpose of this role is to ensure customer satisfaction by effectively managing customer

requirements throughout the end-to-end Order Management process. The role acts as the main point of

contact between customers and internal stakeholders, ensuring accurate and timely order processing,

delivery coordination, and proactive communication, while maintaining a high level of service and

supporting business objectives

Primary Responsibilities

• Receive, validate, prepare, and issue customer quotations in line with established pricing, commercial policies, and approval procedures.
• Process customer orders and ensure accurate and timely order entry in SAP, including validation of customer POs, pricing, quantities, delivery requirements, and commercial terms.
• Manage the end-to-end order lifecycle, from quotation and order confirmation through order release, delivery, invoicing, and closure.
• Monitor order availability, backorders, and delivery dates, and proactively coordinate with plants, warehouses, Demand Planning, Logistics, and other relevant stakeholders to secure customer requirements.
• Review order status regularly, identify potential supply or delivery risks at an early stage, and proactively communicate appropriate alternatives and solutions to customers and Sales.
• Coordinate order releases and delivery notes while ensuring that all required commercial and financial conditions, including credit availability, payment terms,prepayments, and LCs where applicable, are fulfilled.
• Monitor released deliveries and coordinate with Distribution Centers, Logistics, and Finance/Credit Control to resolve delivery, invoicing, or credit-related blocks.
• Ensure complex, special, and project orders are reviewed for technical and commercial accuracy and followed through until completion.
• Maintain continuous communication with customers and Sales teams, acting as a key point of contact for order status, availability, delivery commitments, and operational requirements.
• Monitor open orders and ensure regular follow-up on ageing orders, backorders, and customer commitments.
• Support monthly sales closing by closely monitoring order releases, deliveries, invoicing status, and potential risks impacting the expected sales.
• Prepare and maintain regular reporting on order intake, open orders, deliveries, invoicing, backorders, and other relevant Order Management KPIs.
• Support Demand Planning by providing relevant market intelligence, customer requirements, order trends, and changes in demand.
• Coordinate with relevant internal stakeholders on country-specific import regulations,product certifications, approvals, and compliance requirements that may impact order fulfillment.
• Drive high levels of customer satisfaction through accurate execution, proactive communication, ownership, and timely resolution of operational issues.

Location:

Dubai, UAE

Qualifications And Education

• Bachelor’s degree in business administration, Supply Chain, Logistics, Operations Management, or a related field.
• MBA or relevant postgraduate qualification is considered a plus.
• Fluent written and spoken English - Fluent written and spoken Arabic
• Arabic is considered an advantage, especially for customer-facing responsibilities in KSA/GLP.

Experience

• Minimum 5 - 7 years of experience in Order Management, Customer Service, Supply Chain, Sales Operations, or a comparable role.
• Previous experience in customer order handling, quotations, order processing, delivery coordination, and customer communication is required.
• Experience working with ERP systems, preferably SAP, is highly preferred.
• Experience in a multinational or regional business environment is considered an advantage.