Customer Service Specialist

SELECTED RECRUITMENT; Dubai; On-site; AED 100,000 - 150,000; Full time

Job summary

Shapoorji Pallonji & Company Pvt. Ltd. in Dubai is seeking a Customer Service Specialist to own the end-to-end B2B order lifecycle, coordinating with Sales, Supply Chain and Finance to ensure timely deliveries and accurate order entry.

The role requires hands-on SAP S/4HANA experience, strong Excel and analytical skills, and the ability to work across regional teams in the Middle East. Fluency in English is essential; Arabic is a plus.

Qualifications

• Minimum 3 years' experience in customer service, order management or similar B2B operations.
• Hands-on experience with SAP S/4HANA and end-to-end order processing.
• Strong understanding of distribution, logistics and delivery coordination.
• Proficient Excel, reporting and analytical capabilities.
• Excellent written and spoken English; Arabic would be advantageous.

Responsibilities

• Manage customer orders from entry to delivery and monitor timelines.
• Coordinate across Sales, Supply Chain, Finance and Distribution teams.
• Support regional customers and internal teams with accurate order lifecycle management.

Skills

Customer service

Order book management

SAP S/4HANA

Distribution coordination

Excel

Reporting

Analytical skills

Cross-functional coordination

English proficiency

Arabic (advantage)

Tools

SAP S/4HANA

Job description

An exciting opportunity has opened with a leading international retail and consumer brand, known for innovation, movement and customer excellence. We're looking for a Customer Service Specialist with strong experience across B2B customer service, order book management, SAP S/4HANA and distribution coordination. This is a customer-facing operations role supporting regional customers and internal teams across the Middle East, managing the customer order lifecycle from order entry through to final delivery. You'll work closely with Sales, Supply Chain, Finance, Distribution and Logistics, ensuring orders are processed accurately, deliveries remain on track and customers receive an excellent level of service.

What we're looking for:

• Minimum 3 years' experience within customer service, order management or a similar B2B operations role.
• Strong order book management experience.
• Hands-on experience using SAP S/4HANA.
• Experience managing customer orders from entry through to delivery.
• Strong understanding of distribution, logistics and delivery coordination.
• Experience monitoring stock availability, outstanding orders and delivery timelines.
• Strong Excel, reporting and analytical skills.
• Experience handling customer queries, shipment claims and returns.
• Ability to coordinate effectively across Sales, Supply Chain, Finance and Distribution teams.
• Experience within retail, sportswear, fashion, FMCG or another product-led/distribution environment would be highly advantageous.
• Excellent written and spoken English; Arabic would be advantageous.