IT Support Technician

Schauenburg Systems; Rustenburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology services provider in Rustenburg is looking for an IT Support Technician to manage hardware and software configurations and provide frontline support. The ideal candidate will possess IT certifications and have 1-2 years of experience in technical roles. The position requires excellent communication skills and the ability to troubleshoot effectively. Responsibilities include customer support, hardware maintenance, and ensuring adherence to health and safety regulations.

Qualifications

• 1-2 years of experience in supporting and maintaining computer software and hardware.

Responsibilities

• Installing and configuring I.T hardware and software components.
• Troubleshooting hardware and software issues.
• Providing front line software support.
• Conducting quality assurance for application changes.

Skills

Experience in computer hardware/software maintenance and support

Excellent written and verbal communication skills

Proficient with Microsoft Office 365

Good problem-solving skills

Education

Matric Certificate

CompTIA ITF+ or CompTIA A+ Certificate

Microsoft 365 Fundamentals Certificate

Job description

Providing comprehensive technical services for the efficient and safe operation of electronic technology for health, safety and productivity in the mining sector.

MINIMUM REQUIREMENTS

• Matric Certificate.
• CompTIA ITF+ or CompTIA A+ Certificate.
• Microsoft 365 Fundamentals Certificate.
• 1-2 Years of experience in supporting and maintaining computer software and hardware.

Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications.

RESPONSIBILITIES

IT Technical

• Installing and configuring I.T hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Performing tests and evaluations of new software and hardware.
• Conducting daily maintenance and backup operations.

IT Support

• Provide front line software support to both external and internal customers for application software written by
  Schauenburg Systems.
• Handle application software support requests arriving via Web interface, E-mail, or mobile in a prompt,
  courteous, and knowledgeable manner.
• Ensuring all tickets are updated with pertinent information and notes in a professional,
  comprehensive, and timely manner.
• Responding to customer requests for assistance in a timely manner that meets or exceeds the expected
  service level agreement for initial contact and resolution.
• Balancing and prioritizing activities to allow for taking new support cases out of the queue while continuing to
  work on existing open support cases assigned to you.
• Demonstrating respect and regard for the dignity of all customers, vendors, and co-workers to ensure a
  professional, responsible, and courteous environment.
• Collaborating with co-workers through all relevant communication platforms to share knowledge, request
  assistance, and provide input to improve our ability to service the customers.
• Conducting quality assurance for application changes, software fixes and updates as per company policy.
• Maintain proper housekeeping as per company guidelines.
• Any other reasonable duties given to you by your direct supervisor / Manager.
• Maintaining high levels of customer satisfaction and retention through proactive communication,
  management of client activity, and using good judgement in determining when to collaborate with a co-worker and when to execute escalation of a case.
• Provide constructive feedback on a regular basis to technical coordinators and site Supervisors.
• Provides support to higher level support technicians, supervisors and management on assignments
  and works in other departments and/or miscellaneous assignments as instructed.
• Liaise with other technical employees, and customers on the site to support in ensuring quality and safety of
  work and that contractual obligations are met.
• Keep supervisor updated of all unresolved and/or potential problems that would negatively affect the
  customer or company.

HEALTH AND SAFETY

• Adhere to all customer safety regulations at all times.
• Adhere to specific risk assessment before commencing daily tasks.
• Ensure medical and inductions are valid.

COMPETENCIES

• Experience in computer hardware/software maintenance and support.
• Company Product Knowledge.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Proficient with Microsoft Office 365.
• Attention to detail.
• Good problem-solving skills.

PERSONAL ATTRIBUTES

• Organisation and Time-management: staying on task, personal organisation, managing
  schedules, multi-tasking and following of rules and regulations.
• Problem solving displays insight and intelligence, innovative thinker, decisiveness,
  prudent decision making, adaptable and flexible, improving work processes, develops
  technical knowledge and documentation actions and results.
• Interpersonal competencies: interpersonal savvy, reading others, active listening, clear
  and open in communication, demonstrates empathy, accommodating to clients, levelheadedness, works well with supervisors, comfortable with social situations, honest
  and trustworthy.
• Influence and Persuasiveness Competencies: Explaining situations clearly, dealing
  with conflict and displays courage.

All applicants who meet the minimum requirements and wish to apply should do so on or before 13th of February 2026 at 12:00.

Please note our shortlisting period is one-two weeks If you don't hear anything from us, consider your application unsuccessful