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Descripción de la vacante
A leading health and beauty retailer in Johannesburg is seeking to hire a customer service associate. The ideal candidate will efficiently manage operational activities at the point of sale, ensure accuracy in transactions, and provide superior customer service. To be considered, applicants must have a Grade 12 qualification and ideally experience in retail operations. This role offers a contract position within a vibrant working environment.
Formación
- Experience in a customer-facing role within a retail/FMCG store operations environment is desirable.
Responsabilidades
- Efficiently execute all operational activities at the point of sale.
- Maintain high levels of accuracy when scanning merchandise.
- Promote the Clicks clubcard and enroll new members.
- Deliver superior customer service as a brand ambassador.
Conocimientos
Educación
To deliver service excellence through efficient customer service point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less.
- To deliver superior customer service by acting as a brand ambassador being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products ranges promotions and events in order to provide the correct information to customers at all times.
- Basic maths calculations
- Retail / FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Essential :
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Experience :
- Desirable : experience in a customer facing role within a retail / FMCG store operations environment
- Essential : Grade 12
- Desirable : Maths 50% and English 50% at Grade 12 level
Please email CV to : Key Skills
Active Directory,Logistics Distribution,Bilingual,Import,Administration Support,Jboss
Employment Type : Contract
Experience : years
Vacancy : 1
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.