Shop Assistant Cashier Festive Casuals X4- Clicks Attridgeville

Clicks Group Limited; Johannesburg; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A leading health and beauty retailer in Johannesburg is seeking to hire a customer service associate. The ideal candidate will efficiently manage operational activities at the point of sale, ensure accuracy in transactions, and provide superior customer service. To be considered, applicants must have a Grade 12 qualification and ideally experience in retail operations. This role offers a contract position within a vibrant working environment.

Qualifications

• Experience in a customer-facing role within a retail/FMCG store operations environment is desirable.

Responsibilities

• Efficiently execute all operational activities at the point of sale.
• Maintain high levels of accuracy when scanning merchandise.
• Promote the Clicks clubcard and enroll new members.
• Deliver superior customer service as a brand ambassador.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Maths 50% at Grade 12 level

English 50% at Grade 12 level

Job description

Introduction

To deliver service excellence through efficient customer service point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less.
• To deliver superior customer service by acting as a brand ambassador being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products ranges promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations
• Retail / FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

Essential :

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience

Experience :

• Desirable : experience in a customer facing role within a retail / FMCG store operations environment

Education

• Essential : Grade 12
• Desirable : Maths 50% and English 50% at Grade 12 level

Please email CV to : Key Skills

Active Directory,Logistics Distribution,Bilingual,Import,Administration Support,Jboss

Employment Type : Contract

Experience : years

Vacancy : 1