Retail Store Assistant - Cape Road

Dis-Chem Pharmacies; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading pharmacy chain in Gqeberha is seeking a Retail Store Assistant to manage customer relations and assist with operational duties in the store. The ideal candidate must have Grade 12, basic computer skills, and retail experience. You will play a key role in ensuring customer satisfaction while adhering to company policies and procedures. The role offers a market-related salary and includes benefits such as medical aid and a provident fund.

Benefits

Market related salary

Medical aid

Provident fund

Staff account

Qualifications

• Grade 12 / Matric is required.
• Basic computer skills including Word, Excel, and Outlook.
• Retail experience is essential.

Responsibilities

• Manage customer compliments and complaints.
• Establish professional customer relationships.
• Assist customers with inquiries and refer appropriately.
• Ensure accurate financial management at the point of sale.
• Prepare daily reconciliation and manage stock controls.

Skills

Retail experience

Customer relations

Basic computer skills

Education

Grade 12 / Matric

Tools

SAP

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job title: Retail Store Assistant - Cape Road

Job location: Eastern Cape, Port Elizabeth

Deadline: December 02, 2025

Job Description

Dis-Chem Pharmacies’ Cape Road store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be assist with the overall management of the store to ensure operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Specification

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies

• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure
• Deadline driven

Special conditions of employment

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and / or own reliable transport

Remuneration and benefits

• Market related salary
• Medical aid
• Provident fund
• Staff account

Closing Date: 14 October 2025