Agent jobs in United Kingdom
Call Centre Agent (Customer Service - Mobile) - Mr Price Money
Mr Price Group
Call Centre Agent (customer service - mobile) - Mr Price Money
Mr Price
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Tower Group South Africa (PTY) Ltd
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Red Ember Recruitment (PTY) Ltd
Customer Service Agent
Job summary
A customer service support company in Gauteng is seeking a Customer-oriented Service Sales Representative fluent in Afrikaans. The role involves liaising with clients, promoting products, and resolving issues through effective communication. Successful candidates will have experience in a call center, strong negotiation skills, and a vibrant personality. This position requires working both day and night shifts in a 24/7 environment. Competitive compensation is provided.
Qualifications
- Minimum of 1-3 years within a call center environment including night shifts.
- Knowledge of customer service principles and practices.
- Excellent relationship building skills.
Responsibilities
- Thrive on chats, in and outbound calls.
- Develop relationships with clients for trust and loyalty.
- Communicate with clients via email, phone, and chat.
Skills
Education
We are looking for a Customer-oriented Service Sales Representative, fluent in Afrikaans, who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.
- Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
- Apply techniques to convert new registrations and then maintain client retention.
- Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
- Work day and night shifts (6am - 6pm & 6pm - 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
- Communication with clients is via email, phone, and chat.
- Preferably someone with iGaming experience
- Preferably a tertiary education.
- Minimum of 1 -3 years within a call centre environment including night shifts.
- Knowledge of customer service principles and practices.
- Numeric, oral, and written language applications (30+ wpm).
- Excellent relationship building skills.
- Psychological analysis ability.
- Strong negotiation skills.
- Vibrant and Passionate.
- Proactive and self-motivated.
- Good team spirit.
- Adaptability.
- Attention to detail and accuracy.
- Ability to work well under pressure.
- Customer Service Agent
- Customer Service Principles
- Customer-oriented
- Promoting
- Outbound calls
- Client retention
- Customer relationships
- Negotiation skills
- Fluent in English
- Strong sales background
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.