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Job summary
A telecommunications company in Johannesburg is seeking a dedicated support specialist to manage onsite customer interactions. Responsibilities include handling SIM swaps, activations, and billing inquiries, while ensuring compliance with service quality standards. The ideal candidate has at least 2 years of customer support experience and a technical background in telecommunications, along with clear communication skills in English. A valid driver's license is required for this role.
Qualifications
- Minimum 2 years of face-to-face customer support experience.
- Technical experience in the telecommunications industry.
- Must possess a valid driver’s license.
- Must communicate fluently in English.
Responsibilities
- Provide onsite support for SIM swaps and activations.
- Aim to achieve first contact resolution and customer satisfaction.
- Log activities in Client's systems like Genesys and IRS-P.
- Participate in quality audits and trainings.
Skills
Education
Johannesburg, South Africa | Posted on 01/22/2026
- Handle onsite support: SIM swaps, activations, billing enquiries, VAS, APN setup, barring, upgrades, bulk requests (e.g., 8-56 hr SLAs).
- Achieve FCR, FTF, tNPS; upsell/cross-sell; drive digital/portal adoption.
- Log activities in Client’s systems (Genesys, IRS-P, SRM); complete monthly assessments, training refreshers.
- Comply with fraud/BPPs, authentication; report issues, participate in quality audits (90%+).
- Matric certificate; 2+ years face-to-face customer support.
- Technical experience in telecommunications industry.
- Valid driver's licence.
- Well articulate, communicates fluently in English.
- Clear criminal record.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.