Wine Tasting Room Assistant - De Morgenzon

wine.co.za; South Africa; On-site; ZAR 134,000 - 201,000; Full time

Job summary

De Morgenzon in Stellenbosch seeks a friendly Tasting Room Assistant to welcome guests, pour wines, and assist with seating and daily operations.

You will learn about our wines, support inventory, process transactions, promote merchandise, and help with on-site events while upholding safety and service standards.

Qualifications

• WSET Level 1 or hospitality certificate.
• Excellent customer service and communication skills.
• Reliable transport.
• Flexibility to work weekends, holidays and evenings.

Responsibilities

• Greet guests, assist with seating, pour wines and answer basic questions.
• Support tasting room manager with inventory and cleanliness.
• Learn about wines to provide recommendations to guests.
• Handle transactions, promote merchandise and assist with events.

Skills

Customer service

Communication skills

Team collaboration

Attention to detail

Cash handling

Hospitality enthusiasm

Education

WSET Level 1

Job description

De Morgenzon is a prestigious winery dedicated to producing exceptional wines that reflect the unique terroir of our region. Located in Stellenbosch, our vineyard is renowned for its premium wines and commitment to providing guests with unforgettable tasting experiences.

Position Overview:

We are seeking a passionate and service-oriented individual to join our team as a Tasting Room Assistant. This position offers an exciting opportunity to gain hands‑on experience in the wine industry while providing support to the tasting room team. The ideal candidate is enthusiastic, personable, and eager to learn about wine and hospitality.

Key Responsibilities:

• Customer Service: Greet guests warmly and assist with seating arrangements, pouring wines, and answering basic questions about our wines and winery.
• Support the Tasting Room Manager in day-to-day operations, including ensuring tasting room readiness, inventory control, and maintaining cleanliness throughout the tasting room.
• Wine Education: Learn about our wines, vineyard practices, and winemaking processes to provide basic information and recommendations to guests.
• Sales: Confident and pro‑active in making local & international wine sales, processing transactions, handling credit card payments accurately, and promoting merchandise sales.
• Marketing Support: Pro‑active with wine club and news letter sign-ups. Assist with packing online orders timeously.
• Event Support: Assist with the setup, service, and breakdown of on‑site events, including tastings, wine releases, and private functions.
• Facility Maintenance: Help maintain the cleanliness and organization of the tasting room space, kitchen, and bathrooms to ensure a pleasant environment for guests.
• Adherence to Policies: Follow all company policies and procedures, including responsible beverage service guidelines and health and safety regulations.

Requirements:

• WSET Level 1 or any hospitality equivalent certificate.
• Reliable transport.
• Enthusiasm for wine and hospitality with a desire to learn and grow in the industry.
• Excellent customer service and communication skills.
• Ability to work effectively in a fast‑paced environment and collaborate with team members.
• Basic math skills and attention to detail for handling transactions and inventory.
• Flexibility to work weekends, holidays, and evenings as/when needed.