Tasting Room Assistant Manager

Exceed HR and Recruitment; Durbanville; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Exceed HR and Recruitment is seeking a Tasting Room Assistant Manager in Durbanville, Cape Town. The role focuses on guest experience, wine sales, tastings, stock control and daily operations of the tasting room.

The ideal candidate has hospitality or wine sales experience, strong customer service skills, and the ability to work weekends and flexible shifts. The position involves POS and cash handling and teamwork in a busy environment.

Qualifications

• Experience in hospitality, wine sales or tasting room environments.
• Strong customer service and communication skills.
• Sales-driven with ability to promote and sell products.
• Experience with stock control and inventory management.
• Able to operate a POS system and handle cash.

Responsibilities

• Deliver excellent customer service and ensure guests have a positive experience.
• Welcome guests and handle queries or complaints.
• Drive and manage wine sales.
• Conduct wine tastings and promote products.
• Manage stock takes for wine, tasting stock and kitchen supplies.
• Restock retail shelves and fridges.
• Open and prepare the tasting room for daily trading.
• Manage cash float and POS operations.
• Ensure the tasting room is clean and fully operational.
• Complete end-of-day closing procedures and security checks.
• Oversee kitchen rosters and maintain cleanliness standards.
• Monitor bathrooms, kitchen and customer areas.

Skills

Hospitality

Wine sales

Customer service

Tasting room experience

Stock control

POS system

Cash handling

Organization

Teamwork

Job description

Tasting Room Assistant Manager – Durbanville, Cape Town.

Duties and Responsibilities:

• Deliver excellent customer service and ensure guests have a positive experience.
• Welcome guests and handle customer queries or complaints.
• Drive and manage wine sales.
• Conduct wine tastings and promote products.
• Manage stock takes for wine, tasting stock and kitchen supplies.
• Restock retail shelves and fridges.
• Open and prepare the tasting room for daily trading.
• Manage cash float and POS system operations.
• Ensure the tasting room is clean, organised and fully operational.
• Complete end-of-day closing procedures and security checks.
• Oversee kitchen rosters and maintain cleanliness standards.
• Monitor the condition of bathrooms, kitchen and customer areas.

Requirements:

• Previous experience in hospitality, wine sales, customer service or a tasting room environment.
• Strong customer service and communication skills.
• Sales-driven with the ability to promote and sell products.
• Experience with stock control and inventory management.
• Ability to operate a POS system and handle cash.
• Strong organisational and time management skills.
• Ability to work weekends, public holidays and flexible shifts.
• Professional, friendly and well-presented.
• Able to work independently and as part of a team.