WFS CLI Agent x 15

Woolworths Financial Services; Cape Town; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Woolworths Financial Services (WFS) is seeking a CLI Agent to join the Cape Town contact centre on a full-time basis. The role focuses on telephony customer interactions and supporting growth targets in line with WFS policies.

Responsibilities include processing credit limit increase requests, delivering high-quality customer service, and maintaining service standards. Minimum 1 year in new business and sales, 1-2 years in a contact centre, Matric, and knowledge of CLI processes preferred.

Qualifications

• Matric/Grade 12 is required.
• 1-2 years’ experience in a Contact Centre environment (Inbound & Outbound).
• Minimum 1 year experience in New Business and Sales.
• Knowledge of CLI or CLI processes.
• Preferably tri-skilled: Credit Card, Loans, Scorecard.

Responsibilities

• Processing of credit limit increase requests
• Customer Service
• Maintaining business Quality Standards

Skills

CLI knowledge

Call centre experience

Sales experience

Education

Matric / Grade 12

Job description

Woolworths Financial Services | Full time

WFS CLI Agent x 15

Cape Town, South Africa | Posted on 03/13/2026

WoolworthsFinancial Services, or WFS as it is better known, is a JointVenture with Absa Bank, that supports the Woolworths retailbusiness by providing in-storecredit inthe formof the Woolworths StoreCard andoffering value-addedservices including credit cards, personal loans and short-terminsurance as well as life insurance linked to otherproducts.

Job Description

MAIN PURPOSE

To contribute to achievement of WFS growth targets through the telephony channel in alignment with WFS policies, procedures and standards. In addition, increase our ability to obtain documents (DEA/ from customer themselves) to book the account.

KEY RESPONSIBILITIES

• Processing of credit limit increase requests
• Customer Service
• Maintaining business Quality Standards

Requirements

KEY COMPETENCIES

FUNCTIONAL COMPETENCIES

• Knowledge of the processes, rules, tools and systems adopted, implemented and monitored by WFS
• Call Centre Task and Processing Requirements
• Knowledge of Inbound and Outbound Contact Centre processes, methodologies, systems and technologies
• Product Knowledge (WFS and Absa Specific)
• NCA-A Process knowledge

MINIMUM QUALIFICATION

• Matric / Grade 12

MINIMUM REQUIREMENTS

• 1-2 years’ experience in a Contact Centre environment ( both Inbound & Outbound)
• Minimum 1 year experience in New Business and Sales
• Knowledge of CLI or CLI processes

ADDITIONAL REQUIREMENTS

• Preferably tri skilled, Credit Card, Loans, Scorecard

Woolworths Financial Services is a proud South African brand, who is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.