Customer Experience Specialist — Financial Services

Woolworths Financial Services; Cape Town; On-site; ZAR 133,920 - 212,040; Full time

Job summary

Woolworths Financial Services in Cape Town is seeking a Customer Service Agent to deliver an end-to-end customer experience. You will handle calls and emails, capture information, and work to resolve issues while maintaining service quality.

Responsibilities include assisting customers with product information, addressing and resolving queries, and contributing to a positive customer journey. Shifts include weekends and public holidays as required to support service levels.

Qualifications

• Proficient in customer service with the ability to handle calls and emails.
• Ability to adhere to standards and guidelines.
• Experience in resolving customer complaints end to end.

Responsibilities

• Answer calls and emails courteously and capture information.
• Maintain and improve quality results by following standards.
• Manage and resolve customer complaints end to end.
• Identify and escalate issues beyond your span of control.
• Generate customer interest in products and services.

Skills

Typing

Interpersonal skills

Problem solving

Multi-tasking

Stress tolerance

Query resolution

Call centre knowledge

Customer service knowledge

Shift work capability

Education

Matric / Grade 12

Diploma or qualification an advantage

Tools

MS Excel

MS Word

Outlook

Job description

Woolworths Financial Services in Cape Town is seeking a Customer Service Agent to deliver an end-to-end customer experience. You will handle calls and emails, capture information, and work to resolve issues while maintaining service quality.

Responsibilities include assisting customers with product information, addressing and resolving queries, and contributing to a positive customer journey. Shifts include weekends and public holidays as required to support service levels.