Wellness Advisor - Soneike

Clicks Group Limited

Cape Town

On-site

ZAR 180,000 - 240,000

Full time

14 days+

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Job summary

A leading South African retailer is looking for a customer-focused individual to provide exceptional service and advice on healthcare, nutrition, and supplements in Cape Town. Responsibilities include driving sales, managing stock availability, and maintaining store hygiene. Candidates should have at least 1 year of related experience and a Matric qualification. This is a permanent position with market-related remuneration.

Qualifications

Basic health, fitness and supplements product knowledge is desirable.
Basic knowledge of retail store operations principles required.
Experience with sports nutrition and vitamin related products required.

Responsibilities

Deliver exceptional customer service through in-store visibility.
Consult with customers and provide suitable advice on products.
Drive healthcare sales by promoting a range of brands.
Manage stock availability through compliance and principles.
Prevent wastage by adhering to stock rotation principles.
Prevent stock losses by following risk management policies.
Maintain high standards of hygiene and cleanliness.
Implement product merchandising according to guidelines.
Adhere to store standard operating procedures.
Focus on own development and product knowledge.

Skills

Good communication and interaction skills

Customer and service orientation

Basic computer literacy

Relating and Networking

Persuading and Influencing

Delivering Results and Meeting Customer Expectations

Following Instructions and Procedures

Presenting and Communicating Information

Achieving Personal Work Goals and Objectives

Education

Matric (50% English, 50% Maths/60% Maths Lit and a pass in Physical Science or Life Science)

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives:

To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
To prevent wastage in own area by adhering to stock rotation principles.
To prevent stock losses by following all risk management policies and principles.
To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
To implement product merchandising by following the merchandising guidelines and procedures.
To adhere to all store standard operating procedures.
To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

Desirable: Basic health, fitness and supplements product knowledge
Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills: