Wellness Assistant - Garankuwa

Clicks Group Limited; Pretoria; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A retail company in South Africa seeks an individual to provide exceptional customer service in healthcare, focusing on service, knowledge of products, and achieving sales targets. Candidates should bring good communication skills and a Matric qualification. Experience in retail and health products is desirable. The role offers a chance to grow within a supportive environment.

Qualifications

• At least 1 year related experience.
• Experience working with sports nutrition and vitamin related products.
• Selling skills; customer related training.

Responsibilities

• Deliver exceptional customer service through in-store visibility and proactivity.
• Consult with customers and provide advice on healthcare and nutritional products.
• Drive healthcare sales in line with targets.
• Ensure high standards of hygiene and cleanliness within the store.
• Prevent wastage by adhering to stock rotation principles and prevent stock losses by following risk management policies.
• Ensure high standards of hygiene and cleanliness within the store to create an appealing shopping environment.

Skills

Good communication and interaction skills

Customer and service orientation

Basic computer literacy

Relating and Networking

Persuading and Influencing

Delivering Results and Meeting Customer Expectations

Following Instructions and Procedures

Presenting and Communicating Information

Achieving Personal Work Goals and Objectives

Education

Matric with pass in English, Maths, and Physical/Life Science

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills:

• Essential: Good communication and interaction skills
• Customer and service orientation
• Basic computer literacy
• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Experience:

• At least 1 year related experience
• Selling skills; customer related training
• Experience working with sports nutrition and vitamin related products

Education:

• Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)

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