Wellness Advisor - Clicks Bethlehem

Clicks Group Limited; Bethlehem; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Employment Equity

Disability friendly recruitment

Job summary

Clicks Group Limited is seeking a customer-focused Health Advisor to offer knowledgeable service on healthcare, nutrition and supplements. You will advise customers, promote a broad range of brands and ensure stock availability while maintaining hygiene standards in-store.

Essential requirements include Matric, at least 1 year in related experience, strong communication and merchandising skills, and knowledge of stock management principles. We encourage applicants with diverse backgrounds.

Qualifications

• Essential: Basic health, fitness and supplements product knowledge.
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management)
• Excellent communication and customer service orientation are required.
• Ability to promote and upsell across a broad range of healthcare products.

Responsibilities

• Deliver exceptional customer service in-store and maintain visibility to customers.
• Consult with customers and provide suitable advice on healthcare, nutrition and supplement products.
• Drive healthcare sales through cross-selling and upselling to meet targets.
• Maintain stock availability in health aisles and adhere to stock management procedures.
• Uphold high standards of hygiene and cleanliness in-store to create an appealing shopping environment.
• Share product knowledge with relief staff and ensure continuity of service.

Skills

Basic health knowledge

Retail operations

Communication

Customer service

Selling skills

Merchandising

Education

Matric

Job description

Job category: Other: Health, Fitness, Medical and Optometry

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To assist inproduct merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Job Knowledge:

• Essential: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Job Related Skills:

• Essential: Good communication and interaction skills
• Essential: Customer and service orientation
• Essential: Selling skills
• Essential: Merchandising skills

Job Experience:

• Essential: At least 1 year related experience
• Essential: Experience working with sports nutrition and vitamin related products
• Essential: Selling skills; customer related training

Education:

• Essential: Matric (40% pure/ 50% lit)
• Relating and Networking
• Persuading and Influencing
• Following Instructions and Procedures
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives
• Coping with Pressures and Setbacks
• Adapting and Responding to Change
• Adhering to Principles and Values
• Planning and Organising
• Working with People

Contractual hours:

• 38 - 40hrs

All positions will be filled in accordance with our Employment Equity plan.We also encourage people with disabilities to apply.