Wellness Advisor - King Williams Town

Clicks Group Limited

Qonce

On-site

ZAR 134,000 - 201,000

Full time

13 days ago

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Clicks Group in King William's Town is seeking a Health & Wellness Advisor for a permanent role focused on customer service, health and supplement guidance, and driving sales. 38–40 hours weekly in-store environment with merchandising responsibilities and stock control.

The ideal candidate has at least 1 year related experience, basic health product knowledge, and matric. Join our team to promote health brands and ensure customer satisfaction.

Qualifications

Essential: Basic health, fitness and supplements product knowledge.
Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management).
Essential: At least 1 year related experience; experience with sports nutrition and vitamin products.

Responsibilities

To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
To drive stock availability in the healthcare aisles through stock management principles and procedures to drive sales.
To prevent wastage in own area by adhering to stock rotation principles.
To prevent stock losses by following all risk management policies and principles.
To ensure high standards of hygiene and cleanliness within the store to create an appealing shopping environment for customers.
To assist in product merchandising by following merchandising guidelines and procedures.
To adhere to all store standard operating procedures.
To ensure continuity of service by focusing on own development and product knowledge and sharing information with relief staff.

Skills

Communication skills

Customer service orientation

Selling skills

Merchandising skills

Teamwork

Education

Matric

Relating and Networking

Persuading and Influencing

Following Instructions and Procedures

Delivering Results and Meeting Customer Expectations

Presenting and Communicating Information

Achieving Personal Work Goals and Objectives

Coping with Pressures and Setbacks

Adapting and Responding to Change

Adhering to Principles and Values

Planning and Organising

Working with People

Job description

Job category: Other: Health, Fitness, Medical and Optometry

Location: King William's Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives:

To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
To prevent wastage in own area by adhering to stock rotation principles.
To prevent stock losses by following all risk management policies and principles.
To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
To assist inproduct merchandising by following the merchandising guidelines and procedures.
To adhere to all store standard operating procedures.
To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Job Knowledge:

Essential: Basic health, fitness and supplements product knowledge
Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Job Related Skills:

Essential: Good communication and interaction skills
Essential: Customer and service orientation
Essential: Selling skills
Essential: Merchandising skills

Job Experience:

Essential: At least 1 year related experience
Essential: Experience working with sports nutrition and vitamin related products
Essential: Selling skills; customer related training

Education: