Wearables & Devices Reliability Specialist

Discovery Limited; Sandton; On-site; ZAR 420,000 - 650,000; Full time

Job summary

Discovery Limited, via Vitality RSA, seeks an Associate Specialist to own the wearables ecosystem, ensuring reliable integrations with Apple Watch, Garmin, Oura, Samsung and future partners. You will diagnose issues across firmware, APIs, data pipelines, and lead service-improvement initiatives to reduce defects and lift member satisfaction.

You will collaborate with UX, Marketing, Legal, Compliance and external partners to enhance self-service journeys, maintain device reliability dashboards,

Qualifications

• Bachelor's degree in software/engineering field.
• Postgraduate qualifications or certifications (AWS/Azure, ITIL, SAFe) advantageous.
• 1–3 years in a software/embedded/IoT or product engineering environment.
• Experience with REST APIs, OAuth 2.0 and integration troubleshooting.
• Familiarity with Health tech and POPIA/GDPR principles.

Responsibilities

• Monitor device integration health across partner APIs and maintain uptime.
• Own device observability dashboards and drive incident closure.
• Design fail-safe controls and resilience tests for data ingestion and billing.
• Lead root-cause analysis on device-related complaints and drive improvements.
• Collaborate to improve self-service journeys and onboarding.
• Produce executive dashboards and updates on device reliability and roadmaps.

Skills

REST APIs

OAuth 2.0

Webhooks

Kafka/Event Hubs

API integration troubleshooting

Python

Data analysis

Education

Bachelor's degree in Software Engineering / Computer Science / Computer Engineering

Mechatronic Engineering / Electronic Engineering with strong software competency

Tools

Splunk

Grafana

Azure Monitor

Postman

Swagger

Kafka

Python tooling

Job description

Discovery Limited, via Vitality RSA, seeks an Associate Specialist to own the wearables ecosystem, ensuring reliable integrations with Apple Watch, Garmin, Oura, Samsung and future partners. You will diagnose issues across firmware, APIs, data pipelines, and lead service-improvement initiatives to reduce defects and lift member satisfaction.

You will collaborate with UX, Marketing, Legal, Compliance and external partners to enhance self-service journeys, maintain device reliability dashboards,