Retention Specialist — Wellness & Loyalty Advocate

Discovery; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Discovery Limited in Sandton is seeking an experienced Retentions Consultant to proactively engage with Vitality members at risk of cancelling, resolve concerns, and demonstrate value to retain their business. You will build trust, deliver dazzling service, and support long-term revenue through effective issue resolution.

The role emphasizes customer loyalty, proactive problem solving, and collaboration with internal teams to address member needs and maintain satisfaction.

Qualifications

• Matric required and 6–12 months call centre experience.
• At least 6 months sales or collections experience.
• Relationship management experience.

Responsibilities

• Inbound/outbound telephonic conservation to existing Discovery Vitality clients.
• Meet conservation targets.
• Identify client needs and resell products to members.
• Maintain accurate statistics on calls, contacts and clients spoken to and report findings to management.
• Ensure that all administratively changes are done timeously and followed through.

Skills

Customer service

Communication

Persuasion

Teamwork

Interpersonal skills

Education

Matric

Job description

Discovery Limited in Sandton is seeking an experienced Retentions Consultant to proactively engage with Vitality members at risk of cancelling, resolve concerns, and demonstrate value to retain their business. You will build trust, deliver dazzling service, and support long-term revenue through effective issue resolution.

The role emphasizes customer loyalty, proactive problem solving, and collaboration with internal teams to address member needs and maintain satisfaction.