Member Retention Specialist – Wellness & Loyalty

Discovery Limited; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Discovery Limited seeks a Retentions Consultant for Vitality RSA. You will proactively engage members at risk of cancelling, understand concerns, resolve issues, and offer solutions to retain their business while showing the value of Vitality.

Core duties include inbound/outbound calls, meeting retention targets, and suggesting product resales. Strong communication, relationship management, and professional service are essential.

Qualifications

• Matric certificate is required and 6–12 months call centre experience.
• At least 6 months sales or collections experience.
• Experience in relationship management is preferred.

Responsibilities

• Inbound/outbound telephonic conservation to prevent policy cancellations.
• Meet conservation targets and seek opportunities to resell products.
• Determine client needs and provide solutions to retain business.
• Maintain accurate call and client statistics and report findings.
• Ensure timely administrative changes and follow-up.

Skills

Persuasion

Relationship building

Written communication

Verbal communication

Team player

Self-motivated

Pro-active

Time management

Education

Matric

Job description

Discovery Limited seeks a Retentions Consultant for Vitality RSA. You will proactively engage members at risk of cancelling, understand concerns, resolve issues, and offer solutions to retain their business while showing the value of Vitality.

Core duties include inbound/outbound calls, meeting retention targets, and suggesting product resales. Strong communication, relationship management, and professional service are essential.