Wearables Reliability & Experience Engineer

Discovery Limited; Gauteng; Presencial; ZAR 700.000 - 900.000; Jornada completa

Descripción de la vacante

Discovery Limited's Vitality Devices & Wearables team in South Africa seeks an Associate Specialist to own end-to-end reliability of wearables and device integrations. You will diagnose issues across firmware, APIs, data pipelines and member journeys, driving service improvements that reduce defects and lift NPS.

You will work with engineering, product, data and external partners to enhance onboarding, telemetry, and compliance—ensuring POPIA-aligned data handling and accurate billing across

Formación

• Bachelor level degree in a software/engineering discipline or related field.
• Post-graduate qualifications in IT/engineering are advantageous.
• Experience with wearables or health-tech is preferred.

Responsabilidades

• Own end-to-end reliability of wearables integrations across APIs and data pipelines.
• Lead RCA on device-related issues and drive measurable defect reduction.
• Improve self-service journeys and reduce device-related support queries.
• Translate VoC into prioritized experience enhancements across the device lifecycle.
• Maintain device partner onboarding templates and governance documentation.
• Collaborate with Product, Data, Dev, and external partners to ensure POPIA-compliant data handling.

Conocimientos

Wearables integration

REST APIs

Data pipelines

Observability

Python

SQL

Security/compliance

Educación

BSc in Software/CS/CE

Mechatronic/Electronic Eng

Herramientas

Splunk

Grafana

Azure Monitor

App Insights

Postman

Swagger

Kafka

Descripción del empleo

Discovery Limited's Vitality Devices & Wearables team in South Africa seeks an Associate Specialist to own end-to-end reliability of wearables and device integrations. You will diagnose issues across firmware, APIs, data pipelines and member journeys, driving service improvements that reduce defects and lift NPS.

You will work with engineering, product, data and external partners to enhance onboarding, telemetry, and compliance—ensuring POPIA-aligned data handling and accurate billing across