Waitron

Newmark Hotels & Reserves; Cape Town; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Newmark Hotels & Reserves in Cape Town is seeking a friendly, professional Waitron to join our dining team. You will welcome guests, take and process food and beverage orders, serve meals according to standards, and ensure a clean, inviting service area.

The role requires excellent customer service, strong communication, teamwork and the ability to stay calm under pressure during busy periods. Experience in hospitality is preferred; flexibility to work shifts including weekends and public

Qualifications

• Experience as a Waitron or in hospitality roles.
• Excellent customer service and communication skills.
• Good knowledge of food and beverage service.
• Ability to work under pressure in fast-paced settings.
• Professional appearance and positive attitude.
• Strong attention to detail and teamwork.
• Flexibility to work shifts, weekends and public holidays.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Take and process food and beverage orders accurately.
• Serve food and beverages according to service standards.
• Maintain cleanliness and presentation of the restaurant and service areas.
• Attend to guest requests and resolve service concerns promptly.
• Process payments and handle cash/card transactions where required.
• Follow all hotel, food safety, hygiene and health & safety procedures.

Skills

Hospitality experience

Customer service

Communication skills

Food & beverage knowledge

Teamwork

Flexibility

Attention to detail

Job description

We are looking for a friendly, professional and service-focused Waitron to join our team. The successful candidate will be responsible for providing exceptional guest service, taking orders accurately, serving food and beverages, maintaining high service standards and ensuring guests have a memorable dining experience.

• Previous experience as a Waitron in a hotel, restaurant or hospitality environment.
• Excellent customer service and communication skills.
• Good knowledge of food and beverage service.
• Ability to work under pressure in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong attention to detail and teamwork.
• Flexibility to work shifts, weekends and public holidays.

Duties and Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Take and process food and beverage orders accurately.
• Serve food and beverages according to service standards.
• Maintain cleanliness and presentation of the restaurant and service areas.
• Attend to guest requests and resolve service concerns promptly.
• Process payments and handle cash/card transactions where required.
• Follow all hotel, food safety, hygiene and health & safety procedures.