Waitron

President-Hotel-Cape-Town; Cape Town; On-site; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Staff meals on duty

Medical aid contributions

Pension contributions

Job summary

The President Hotel in Cape Town is seeking experienced Hotel Waitrons to join our Food & Beverage team. You will welcome guests, take orders, guide menus, and upsell dining experiences while maintaining high service standards.

Ideal candidates have at least 2 years’ recent experience in a busy hotel or upmarket restaurant, strong communication skills, and a professional, engaging manner with guests. A Grade 12/Matric and POS familiarity are preferred.

Qualifications

• 2 years’ recent experience as a Waitron within a hotel or upmarket restaurant environment
• Strong knowledge of food and beverage service standards
• Confident, professional and engaging when interacting with guests

Responsibilities

• Welcoming guests warmly and professionally and ensuring an excellent first impression
• Taking food and beverage orders accurately and efficiently
• Guiding guests through menus, daily specials and beverage selections
• Making suitable food, wine and beverage recommendations based on guest preferences
• Serving food and beverages professionally and according to hotel service standards
• Ensuring tables are correctly set, maintained and cleared throughout service
• Anticipating guest needs and providing attentive, personalised service
• Handling guest requests, queries and concerns professionally and efficiently
• Actively upselling menu items, beverages and dining experiences to maximise revenue opportunities
• Processing orders and payments accurately through the restaurant POS system
• Maintaining a clean, organised and professionally presented restaurant and service area
• Communicating effectively with the kitchen, bar and wider Food & Beverage team
• Supporting colleagues during busy service periods to ensure smooth and efficient operations
• Following food safety, hygiene and service procedures at all times
• Maintaining The President Hotel’s guest service standards throughout every shift

Skills

Strong communication

Interpersonal skills

Attention to detail

Punctual and reliable

Guest service orientation

Education

Grade 12 / Matric Certificate

Tools

Restaurant POS systems

Job description

Because every unforgettable dining experience deserves exceptional service.

At The President Hotel, we know that memorable dining experiences are about more than exceptional food and drinks. They are created through warm, attentive service and people who genuinely enjoy connecting with guests. As we continue our journey toward luxury, we’re looking for experienced Hotel Waitrons with a minimum of 2 years’ recent experience within a busy hotel or upmarket restaurant environment to join our Food & Beverage team.

If you are passionate about hospitality, confident interacting with guests, and thrive in a fast-paced service environment where attention to detail matters, this opportunity is for you.

Minimum Requirements

• Grade 12 / Matric Certificate
• Minimum 2 years’ recent experience as a Waitron within a hotel or upmarket restaurant environment
• Previous experience within a busy 4-star or 5-star hotel environment advantageous
• Strong knowledge of food and beverage service standards
• Good knowledge of menu items, beverages and basic food and wine pairing
• Previous experience with restaurant POS systems advantageous
• Strong communication and interpersonal skills
• Confident, professional and engaging when interacting with guests
• Ability to anticipate guest needs and deliver attentive, personalised service
• Ability to remain calm, organised and professional during high-volume service periods
• Strong attention to detail and presentation standards
• Reliable, punctual and committed to professional service standards
• Ability to work effectively as part of a Food & Beverage team
• Flexibility to work shifts, evenings, weekends and public holidays
• Professional grooming and presentation
• South African citizen or holder of a valid South African work permit
• A fully updated CV with contactable reference details is essential

What You’ll Be Doing

• Welcoming guests warmly and professionally and ensuring an excellent first impression
• Taking food and beverage orders accurately and efficiently
• Guiding guests through menus, daily specials and beverage selections
• Making suitable food, wine and beverage recommendations based on guest preferences
• Serving food and beverages professionally and according to hotel service standards
• Ensuring tables are correctly set, maintained and cleared throughout service
• Anticipating guest needs and providing attentive, personalised service
• Handling guest requests, queries and concerns professionally and efficiently
• Actively upselling menu items, beverages and dining experiences to maximise revenue opportunities
• Processing orders and payments accurately through the restaurant POS system
• Maintaining a clean, organised and professionally presented restaurant and service area
• Communicating effectively with the kitchen, bar and wider Food & Beverage team
• Supporting colleagues during busy service periods to ensure smooth and efficient operations
• Following food safety, hygiene and service procedures at all times
• Maintaining The President Hotel’s guest service standards throughout every shift

Why Join The President Hotel

• Be part of Cape Town’s Most Loved Hotel
• Work within a professional, high-volume Food & Beverage environment
• Engage with a diverse local and international guest base
• Develop your Food & Beverage knowledge and hospitality career
• Play a key role in our exciting journey toward luxury
• Work alongside passionate hospitality professionals
• Enjoy a competitive salary, company contributions toward medical aid and pension, staff meals on duty and great team culture