Waitron

Pullman Hotels & Resorts; Cape Town; On-site; ZAR 100,000 - 156,000; Full time

Job summary

Pullman Hotels & Resorts in Cape Town is seeking a confident Waitron to prepare the dining area, greet guests, take and relay orders, and provide high-standard service at the point of sale in line with the hotel’s F&B concept.

The role involves room service, upselling hotel facilities, ensuring hygienic service and accurate order delivery, while maintaining a clean dining area and following safety procedures.

Qualifications

• Matric (Grade 12) is required.
• Previous experience in the hotel industry.
• Knowledge in food and beverage is required.

Responsibilities

• Prepare dining area and serve guests at the point of sale.
• Take and relay orders via POS; upsell hotel facilities and services.
• Deliver orders and ensure food quality and temperature.
• Maintain cleanliness and hygiene of tables and service areas.
• Assist with room service and telephone inquiries.
• Follow safety procedures and hotel policies.

Skills

Hospitality experience

Customer service

Education

Matric (Grade 12)

Hotel industry experience

Food & beverage knowledge

Job description

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Scope of Position:

Serves guests (prepares the dining room, provides waitron service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waitron service.

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished. Any other reasonable request as required by your supervisor or Hotel Management.

Health & Safety

• Actively participate in safe work practices and procedures in the workplace, use equipment safely.
• Fully understand departmental fire, evacuation and emergency procedures.
• Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
• Report any health or safety hazards to your supervisor.
• Wear protective clothing and equipment provided.
• Actively participate in Accor hotel environmental initiatives.
• Report all broken or damaged equipment to a supervisor.

Customer Service

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.
• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
• Actively sell and promote, hotel facilities and services.

General Duties

• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.
• Follow the expectations and guidelines in the Accor Employee Handbook.
• Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.

Qualifications

• Minimum Matric (grade12)
• Previous experience in the hotel industry
• Knowledge in food and beverage