Waiter

JVR Software; Lephalale; On-site; ZAR 83,000 - 124,000; Full time

Job summary

JVR Software seeks a courteous waiter to join a fast-paced hospitality team in Lephalale, standing/walking for long periods and delivering attentive table service in hotel, lodge, resort, restaurant, or café settings.

Minimum requirements include Grade 12 and 1–2 years’ waiter experience, with preference for luxury environments. Strong knowledge of food & beverage service, basic wine/cocktails, and POS operation are essential, along with a professional appearance and guest-focused attitude.

Qualifications

• Grade 12 (Matric) is required for the role.
• Minimum 1–2 years’ experience as a Waiter in a hotel, lodge, resort, restaurant, or fine dining establishment.
• Experience in a luxury hospitality environment is advantageous.
• Hospitality or Food & Beverage qualification is preferred.
• Food Safety/HACCP certification is advantageous.
• Responsible Alcohol Service training is advantageous.

Skills

Food & beverage knowledge

Table service understanding

POS systems

Hygiene standards

Tray carrying

Multitask under pressure

Interpersonal skills

Teamwork

Customer service

Education

Matric / Grade 12

Hospitality or F&B qualification (preferred)

Food Safety/HACCP (advantageous)

Responsible Alcohol Service training (advantageous)

Tools

POS systems

Job description

Minimum Requirements

• Grade 12 (Matric).
• Minimum 1–2 years’ experience as a Waiter in a hotel, lodge, resort, restaurant, or fine dining establishment.
• Experience in a luxury hospitality environment is advantageous.

Qualifications

• Hospitality or Food & Beverage qualification (preferred).
• Food Safety/HACCP Certification (advantageous).
• Responsible Alcohol Service training (advantageous).

Technical Skills

• Strong knowledge of food and beverage service.
• Understanding of table service, buffet service, and banquet service.
• Basic wine, cocktail, and beverage knowledge.
• Experience using POS systems.
• Knowledge of food safety and hygiene standards.
• Ability to carry trays and serve multiple tables efficiently.

Core Competencies

• Excellent customer service and interpersonal skills.
• Strong verbal communication skills.
• Professional appearance and grooming.
• Ability to multitask and work under pressure.
• Good organisational and time management skills.
• Attention to detail.
• Teamwork and collaboration.
• Problem-solving and conflict-resolution skills.

Personal Attributes

• Friendly, welcoming, and guest-focused.
• Honest, reliable, and punctual.
• Positive attitude and willingness to learn.
• Calm and composed during busy service periods.
• Flexible and adaptable to operational requirements.
• Passion for hospitality and delivering outstanding guest experiences.

Key Performance Indicators (KPIs)

• Guest satisfaction and customer feedback scores.
• Speed and efficiency of service.
• Accuracy of food and beverage orders.
• Upselling and additional sales achieved.
• Compliance with food safety and hygiene standards.
• Restaurant cleanliness and presentation.
• Teamwork and attendance.
• Accuracy in billing and cash handling.

Working Conditions

• Based in a hotel, lodge, resort, restaurant, or café.
• Requires standing and walking for extended periods.
• Flexible working hours, including shifts, evenings, weekends, and public holidays.
• Fast-paced environment with frequent interaction with guests.
• May be required to assist with banquets, weddings, conferences, and special events.