Concierge Services Agent

Placements24; Randburg; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Service charge distribution

Health benefits

Career development

Hotel amenities discounts

Prime Randburg location

Job summary

Placements24 is assisting a luxury serviced apartment complex in Randburg to recruit a proactive Concierge Services Agent. You will welcome residents and guests, handle reservations, coordinate transport, and share local recommendations to ensure a premium experience.

Ideal candidates bring strong customer service, excellent communication, problem-solving, and meticulous organizational skills. A warm, professional demeanor and flexibility including weekends are essential.

Qualifications

• Previous experience in a customer service role, preferably in hospitality or a similar client-facing position.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational abilities and attention to detail.
• Proficiency in Microsoft Office and familiarity with reservation systems.
• A warm, professional demeanor and a passion for service excellence.
• Ability to work a flexible schedule, including weekends and public holidays.

Responsibilities

• Provide a high level of personalized service to residents and guests, anticipating their needs.
• Assist with booking reservations for restaurants, tours, transportation, and entertainment.
• Handle inquiries and requests efficiently and courteoustly, whether in person, by phone, or via email.
• Maintain a comprehensive knowledge of local attractions, amenities, and services.
• Coordinate with external service providers to fulfill guest requests.
• Address and resolve guest concerns and complaints promptly and professionally.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Interpersonal skills

Tools

Microsoft Office

Reservation systems

Job description

About the Role

Our client, a luxury serviced apartment complex in Randburg , is seeking a professional and resourceful Concierge Services Agent . You will be the first point of contact for residents and guests, providing exceptional service and assistance with a wide range of requests. From making reservations and arranging transportation to offering local recommendations and resolving issues, you will ensure a seamless and comfortable experience for everyone. This role requires a proactive individual with excellent problem-solving skills and a genuine desire to assist, contributing to the premium living experience offered in Randburg .

Key Responsibilities

• Provide a high level of personalized service to residents and guests, anticipating their needs.
• Assist with booking reservations for restaurants, tours, transportation, and entertainment.
• Handle inquiries and requests efficiently and courteously, whether in person, by phone, or via email.
• Maintain a comprehensive knowledge of local attractions, amenities, and services.
• Coordinate with external service providers to fulfill guest requests.
• Address and resolve guest concerns and complaints promptly and professionally.

Requirements

• Previous experience in a customer service role, preferably in hospitality or a similar client-facing position.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational abilities and attention to detail.
• Proficiency in Microsoft Office and familiarity with reservation systems.
• A warm, professional demeanor and a passion for service excellence.
• Ability to work a flexible schedule, including weekends and public holidays.

Benefits

• Competitive salary with potential for service charge distribution.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Access to hotel amenities and discounts.
• A dynamic and rewarding work environment in a prime Randburg location.