Virtual Concierge Coordinator

Placements24; Pretoria; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Remote work stipend

Professional development

Remote team support

Job summary

Placements24 is seeking a detail-oriented Virtual Concierge Coordinator to support clients and guests remotely, coordinating services from a Pretoria-based operations hub. You will manage bookings, communicate via digital channels, and ensure high-level, personalized service for an international clientele.

The role requires proactive communication, exceptional organization, and discretion, with opportunities for remote work and professional development within a supportive team.

Qualifications

• Experience in a concierge, personal assistant, or customer-facing role, preferably in hospitality.
• Excellent organizational and multitasking abilities.
• Strong command of English, both written and verbal, with exceptional communication skills.
• Proficiency in using digital tools for communication and task management.
• Demonstrated ability to work autonomously and maintain a high level of discretion.

Responsibilities

• Coordinate guest requests including bookings, reservations, and local recommendations.
• Communicate with clients and service providers via digital platforms.
• Anticipate guest needs and offer proactive, personalized services.
• Maintain records of interactions and preferences.
• Liaise with external vendors to ensure service delivery standards.

Skills

English proficiency

Organizational skills

Multitasking

Communication skills

Digital tools

Autonomy

Job description

About the Role

Our client is looking for a detail-oriented and resourceful Virtual Concierge Coordinator to provide exceptional support to clients and guests from a remote location. This role is crucial in facilitating seamless experiences, managing requests, and ensuring client satisfaction through digital channels. You will act as a trusted advisor, coordinating services, providing information, and anticipating needs to deliver a personalized touch. This position is perfect for proactive individuals who excel at remote communication and thrive on providing high-level assistance, connecting with operations based in Pretoria .

Key Responsibilities

• Manage and coordinate a wide range of guest requests, including bookings, reservations, and local recommendations.
• Utilize various digital platforms to communicate with clients and service providers effectively.
• Anticipate guest needs and proactively offer solutions and personalized services.
• Maintain comprehensive records of interactions, preferences, and service arrangements.
• Liaise with external vendors and partners to ensure service delivery standards are met.

Requirements

• Previous experience in a concierge, personal assistant, or customer-facing role, preferably in hospitality.
• Excellent organizational and multitasking abilities.
• Strong command of English, both written and verbal, with exceptional communication skills.
• Proficiency in using digital tools for communication and task management.
• Demonstrated ability to work autonomously and maintain a high level of discretion.

Benefits

• Attractive salary and remote work stipend.
• Opportunity to work with a diverse international clientele.
• Professional development and training programs.
• Supportive remote team environment.
• Be a key player in delivering remote luxury services, supporting the vision from Pretoria .