Virtual Assistant with Marketing Experience (Part-Time)

Caliber6; South Africa; Remote; ZAR 120,000 - 180,000; Full time

Job summary

Caliber6 is seeking a highly organised, proactive Virtual Assistant with marketing experience to support day-to-day operations, customer service, and marketing activities.

You will manage customer orders, respond to inquiries, design emails and graphics, update Meta platforms, and assist with basic SEO research and monitoring. This remote role follows EST hours, Monday–Friday, with a start date in January 2027.

Qualifications

• 1–2+ years as Virtual Assistant with marketing experience.
• Strong organisational skills and ability to manage multiple tasks.
• Detail-oriented with excellent written and verbal English.
• Email design, basic graphics, and social/SEO awareness.
• Ability to work independently within EST hours, Monday–Friday.

Responsibilities

• Order Management & Administration: manage orders, changes, cancellations, and ensure records are updated.
• Customer Service: respond to inquiries, resolve issues, uphold policies, and maintain satisfaction.
• Marketing Support: design emails/graphics, update Meta platforms, assist with basic SEO research, monitor results.

Skills

Organisational skills

Attention to detail

English communication

Customer service

Email design

Graphic design basics

Meta platforms management

SEO basics

Time management

Tools

Email design tools

Graphic design software

Job description

(NB: Position start date Jan 2027)

About the Role:

We are looking for a highly organised, proactive Virtual Assistant with marketing experience to assist with day-to-day operations, customer service, and marketing activities.

The ideal candidate is detail-oriented, excellent at managing multiple moving parts, and capable of handling customer requests and order changes from start to finish without leaving loose ends. They should also have creative marketing skills, including designing emails and graphics, managing Meta platforms, and assisting with basic SEO research and monitoring.

Key Responsibilities:

Order Management & Administration:

• Manage customer orders, including changes, cancellations, and replacements.
• Ensure all related orders, invoices, and payments are correctly updated.
• Coordinate with the warehouse to ensure accurate fulfilment instructions.
• Follow up on outstanding tasks and ensure all issues are resolved promptly.
• Maintain accurate records and ensure nothing falls through the cracks.

Customer Service:

• Communicate professionally with customers and respond to enquiries and issues.
• Handle complaints and resolve problems while maintaining customer satisfaction and upholding company policies.
• Coordinate with relevant parties to ensure customer requests are handled efficiently.
• Demonstrate excellent written and verbal English communication skills.

Marketing Support:

• Design marketing emails and create graphics for campaigns and promotions.
• Assist with updating and managing Meta platforms.
• Research SEO fundamentals alongside management and assist with implementing basic SEO strategies.
• Monitor SEO performance and report on results.
• Assist with additional marketing and administrative tasks as required.

Requirements:

• Previous experience as a Virtual Assistant, preferably with marketing experience.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Excellent attention to detail and follow-through.
• Excellent written and verbal English communication skills.
• Strong customer service and problem-solving abilities.
• Experience with email design, graphic design, and Meta platforms.
• Basic understanding of SEO or a willingness to learn.
• Ability to work independently, take initiative, and manage priorities effectively.
• Availability to work Monday-Friday during EST business hours.

Ideal Candidate:

We are looking for someone reliable, resourceful, and customer-focused who can take ownership of tasks, manage changing priorities, and ensure everything is followed through to completion. The ideal candidate will combine strong administrative and customer service skills with creative marketing experience.