Virtual Admin Assistant

Assist World; South Africa; Remote; ZAR 272,000 - 453,000; Part time

Benefits offered by this job

100% remote

Birthday bonus $50

Testimonial bonus $200

No tracker

Job summary

Assist World is seeking a flexible Virtual Admin Assistant to handle emails, onboarding, basic bookkeeping assist, and calendar management. The role is part-time (20 hours/week) with a PST schedule, and remote work from South Africa.

You will join a small team, support onboarding for clients and agents, and participate in occasional internal meetings. The position emphasizes proactive communication, professional email drafting, and the ability to adapt to ad hoc tasks while maintaining organized

Qualifications

• From the role: drafting emails and correspondence for review, not sending on behalf of the client.
• Attend internal meetings and take notes, escalating questions rather than answering on the spot.
• Support onboarding of clients and agents, including sending onboarding forms.
• Manage calendar and day-to-day task list with flexibility for ad hoc requests.
• Handle phone-based account work and occasional cancellations as needed.
• Basic onboarding workflows and simple software logins are used.

Responsibilities

• Draft emails and correspondence for review and approval; drafts only, not sent on behalf of the client.
• Sit in on internal meetings (roughly 10-12 hours/month), take notes, and represent the company professionally.
• Sort and categorize QuickBooks receipts into correct expense categories (nice-to-have).
• Support client and agent onboarding, including sending onboarding forms and logging into accounts to set up.
• Make and receive phone calls on the company's behalf, including handling cancellations and drafting notices.
• Manage own calendar and day-to-day task list across a flexible schedule.
• Take on ad hoc projects and new tasks, with willingness to learn new processes.

Skills

Phone calls

Written English

Email drafting

Onboarding

Calendar management

Task prioritization

Tools

QuickBooks

Job description

Company Overview

The company is a payment processing business that works through a network of agents to bring on new clients and manage client accounts. The team handles everything from onboarding new clients and agents to servicing and, when needed, cancelling existing accounts.

Role Overview

The client is looking for a flexible Virtual Admin Assistant to take a wide range of day-to-day tasks off their plate - from drafting emails and sorting QuickBooks receipts to handling phone-based account work and sitting in on internal meetings.

This is a broad, evolving role: roughly 15 hours a week will cover recurring responsibilities, with the remaining hours held open for new projects and ad hoc requests as they come up.

Key Responsibilities

• Draft emails and correspondence for review and approval - this role prepares drafts but never sends on behalf of the client.
• Sit in on select internal meetings (roughly 10-12 hours/month), take notes, and represent the company professionally, escalating questions rather than answering on the spot.
• Sort and categorize QuickBooks receipts into the correct expense categories (nice-to-have skill, not a deal-breaker).
• Support client and agent onboarding, including sending out onboarding forms and, once trust is established, logging into accounts to complete setup steps.
• Make and receive phone calls on the company's behalf, including handling account cancellations - holding, verifying details, and drafting the cancellation notice for approval.
• Manage their own calendar and stay organized across a flexible, day-to-day task list.
• Take on ad hoc projects and new tasks as they come up, with a willingness to learn processes that are new to them.

Skills & Tools

• Comfortable making and receiving phone calls, including sitting on hold and navigating phone trees for account matters.
• Working knowledge of QuickBooks (or similar bookkeeping software) is a strong plus, but not required.
• Confident, clear written English for drafting client- and agent-facing emails.
• Comfortable with basic form-based onboarding workflows and simple software logins.
• Flexible and proactive - comfortable being assigned new or last-minute tasks day to day, and confident enough to speak up and make calls.

Contract & Logistics

• Part-time to start: 20 hours/week (80 hours/month), Monday-Wednesday 8am-2pm PST, plus a couple of flexible hours on Thursday.

Why Join Assist World?

• 100% REMOTE
• $50 birthdaybonus
• $200 testimonial bonus
• NO TRACKER. NO PROBLEM