VIP Guest Experience Host — Personalised Stays

HotelJobs; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Staff meals on duty

Medical aid contributions

Provident fund

Team culture

Job summary

The President Hotel is seeking a warm, engaging Guest Experience Host with at least 2 years’ guest relations or front-of-house experience in a 4- or 5-star hotel. You’ll welcome guests, recognise repeat guests, host VIPs and coordinate special requests to create memorable stays.

Join a busy front office and guest experience team in Cape Town, delivering personalised service, handling inquiries, and maintaining guest profiles with precision. A competitive salary and team culture await.

Qualifications

• Grade 12 is required.
• 2 years’ guest relations or front-of-house experience in a 4- or 5-star hotel.
• Hospitality management diploma or certificate is advantageous.
• Strong knowledge of guest relations, VIP hosting, complaint handling and service recovery.
• Proficiency in OPERA PMS and Microsoft Office.
• Experience managing guest profiles and preferences.
• Excellent communication and interpersonal skills.
• Professional grooming and confidence hosting VIP guests.
• Strong organisational and multitasking abilities.
• Ability to stay calm and solutions-focused in challenging situations.
• Knowledge of Cape Town attractions and experiences.
• Willingness to work shifts, evenings, weekends and public holidays.
• Updated CV with contactable references.

Responsibilities

• Welcoming guests and creating a seamless, personalised experience from arrival to departure.
• Engaging with guests, anticipating needs and recognising repeat guests.
• Hosting VIPs and coordinating special requests and celebrations.
• Handling queries, feedback and complaints and driving resolution.
• Maintaining accurate guest profiles and preferences in hotel systems.
• Recommending Cape Town attractions, restaurants and experiences.
• Coordinating with Front Office, Concierge, Housekeeping, F&B and other departments.

Skills

Guest relations

Front-of-house experience

VIP hosting

Communication skills

Interpersonal skills

Problem solving

Shift work

Team coordination

Guest preferences

Calm under pressure

Education

Grade 12

Hospitality management diploma

Tools

OPERA PMS

Microsoft Office

Job description

The President Hotel is seeking a warm, engaging Guest Experience Host with at least 2 years’ guest relations or front-of-house experience in a 4- or 5-star hotel. You’ll welcome guests, recognise repeat guests, host VIPs and coordinate special requests to create memorable stays.

Join a busy front office and guest experience team in Cape Town, delivering personalised service, handling inquiries, and maintaining guest profiles with precision. A competitive salary and team culture await.