Viewing Coordinator

Affinity International; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Affinity International is seeking a Viewing Coordinator to manage end-to-end property viewing appointments for a UK-based client. The role requires handling high-volume calls, logging detailed records, and coordinating with the viewing team to keep schedules on track.

The successful candidate will work in-office in Johannesburg and must align with GMT/BST UK business hours, bringing strong communication skills and excellent organisational abilities to the team.

Qualifications

• Matric (Grade 12) is the minimum qualification.
• Proven experience in a telephonic, customer service, or administrative role.
• Strong verbal communication skills with a confident and professional telephone manner.
• Good computer literacy, including scheduling tools, spreadsheets, and mapping applications.
• Highly organised with the ability to manage multiple tasks and priorities concurrently.
• Available to work in-office and align working hours with UK (GMT/BST).

Responsibilities

• Contact prospective tenants by phone to arrange and confirm property viewing appointments.
• Build and manage the daily viewing schedule, ensuring appointments are logistically planned and well-timed.
• Plan efficient routes for the staff conducting viewings using Google Maps or similar tools.
• Communicate any changes, cancellations, or updates promptly to all relevant parties.
• Follow up with prospective tenants after initial enquiries to secure viewing bookings.
• Maintain accurate records of appointments, tenant details, and viewing outcomes.
• Ensure the viewing team has complete and correct information ahead of each appointment.

Skills

Verbal communication

Scheduling & calendar

Google Maps

Data entry & records

Education

Matric (Grade 12)

Tools

Google Maps

Google Calendar

Job description

Viewing Coordinator

Overview

We are recruiting on behalf of our client, a property rental company based in the United Kingdom, for a Viewing Coordinator to join their team. This role is responsible for managing the end-to-end coordination of property viewing appointments, serving as the primary point of contact for prospective tenants and ensuring the daily viewing schedule runs smoothly and efficiently.

This is a telephone-heavy role suited to someone who is comfortable making and receiving a high volume of calls each day, managing several appointments simultaneously, and keeping the viewing team well-informed and on schedule. The successful candidate will work fully in-office and must be available to align with UK business hours (GMT/BST).

Key Responsibilities

• Contact prospective tenants by phone to arrange and confirm property viewing appointments
• Build and manage the daily viewing schedule, ensuring appointments are logistically planned and well-timed
• Plan efficient routes for the member of staff conducting the viewings, using Google Maps or similar tools
• Communicate any changes, cancellations, or updates promptly to all relevant parties
• Follow up with prospective tenants following initial enquiries to secure viewing bookings
• Maintain accurate records of appointments, tenant details, and viewing outcomes
• Ensure the viewing team has complete and correct information ahead of each appointment

Requirements

• Matric (Grade 12) as a minimum qualification
• Proven experience in a telephonic, customer service, or administrative role
• Strong verbal communication skills with a confident and professional telephone manner
• Good computer literacy, including the ability to use scheduling tools, spreadsheets, and mapping applications
• Highly organised with the ability to manage multiple tasks and priorities concurrently
• Available to work in-office and to align working hours with the UK (GMT/BST)

Preferred Experience

• Previous experience in a property, lettings, or real estate environment
• Experience coordinating schedules or logistics in a high-volume setting
• Familiarity with Google Workspace tools, including Google Maps and Google Calendar

Key Competencies

• Strong communication skills
• High attention to detail
• Strong organisational skills
• Ability to work independently
• Professionalism and reliability