Property Administration Assistant

Affinity International; Johannesburg; Remote; ZAR 240,000 - 320,000; Full time

Job summary

Affinity International is seeking a Property Administration Assistant for a fully remote role to support a UK-based property management team. You will handle tenant referencing, document management, and maintenance queries, working during UK business hours from a quiet home office.

The ideal candidate has strong English, excellent communication, reliable internet, and prior admin or customer service experience within property or remote settings.

Qualifications

• Matric (Grade 12) is required; a Diploma/NQF6 is advantageous.
• Excellent written and spoken English, with a professional telephone manner.
• Solid computer literacy, with cloud/docs management experience.
• Reliable fibre internet and quiet home workspace.
• Ability to work UK business hours (GMT/BST).
• Prior admin/customer service/property experience is ideal.

Responsibilities

• Initiate and follow up on tenant referencing checks in line with procedures.
• Upload, organise, and maintain documents in the client system.
• Send tenancy documents for e-signature and track completion.
• Answer inbound maintenance calls and log queries.
• Liaise with tenants by phone and email on routine matters.
• Provide general admin support to the property management team.

Skills

English proficiency

Communication skills

Attention to detail

Organisational skills

Independent worker

Professionalism

Education

Matric (Grade 12)

National Diploma/NQF Level 6

Tools

CRM systems

DocuSign

Cloud-based document management

Job description

OVERVIEW

We are recruiting on behalf of our client for a Property Administration Assistant. Our client is a UK-based property management business seeking a reliable, English-speaking remote professional to support their day-to-day tenant and administrative operations. This is a fully remote position requiring consistent availability during UK business hours (GMT/BST). The successful candidate will play a key supporting role in keeping tenant processes running smoothly, from initiating referencing checks through to managing documentation and handling maintenance-related queries. This is a straightforward but important role suited to someone who is organised, communicates clearly, and takes ownership of their responsibilities.

KEY RESPONSIBILITIES

• Initiate and follow up on tenant referencing checks in line with client procedures
• Upload, organise, and maintain documents accurately within the client's property management system
• Send tenancy-related documents to tenants for electronic signature and track completion
• Answer inbound maintenance calls, log queries, and route them to the appropriate parties
• Liaise professionally with tenants via phone and email on routine administrative matters
• Provide general administrative support to the property management team as required
• Ensure all records and documentation are kept up to date and filed correctly

REQUIREMENTS

• Matric (Grade 12) as a minimum qualification; a National Diploma or relevant NQF Level 6 qualification will be advantageous
• Excellent written and spoken English, with a clear and professional telephone manner
• Solid computer literacy, including experience with cloud-based document management or CRM systems
• Reliable fibre internet connection and a suitable, quiet home working environment
• Ability to work consistently during UK business hours (GMT/BST)
• Prior experience in an administrative, customer service, or property-related role

PREFERRED EXPERIENCE

• Experience working with a UK, US, or other international client in a remote capacity
• Familiarity with property management software or electronic signature platforms such as DocuSign or similar
• Background in property administration, lettings support, or tenant-facing customer service
• Experience handling inbound calls and managing queries in a professional setting

KEY COMPETENCIES

• Strong communication skills
• High attention to detail
• Strong organisational skills
• Ability to work independently
• Professionalism and reliability