User Support Technician

Stefanutti Stocks; KwaZulu-Natal; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Stefanutti Stocks Coastal is seeking a User Support Technician to assist end users with hardware, software and basic networking, and to handle End User Administration across internal systems.

The role covers onsite support, system configuration, security monitoring, backups, asset management and ISO 27001 audits. Based in KwaZulu-Natal with travel to sites as required.

Qualifications

• Grade 12 with IT related qualification or equivalent.
• A+ and N+ certifications required or in progress.
• ITIL Foundation certification required or as a strong plus.
• MS-900 and AZ-900 certifications are advantageous.

Responsibilities

• Provide onsite technical support for hardware and software issues.
• Manage configuration and operation of user IT Operating systems.
• Daily monitoring of IT environment for security/usability and resolve issues.
• Administer site-based IT infrastructure, including network, file shares and malware protection.
• Respond to and resolve all helpdesk requests timeously.
• Facilitate upgrades of systems for enhanced security and functionality.
• Create and verify weekly data backups.
• Own IT Asset management and maintain asset registers.
• Familiarize with internal systems to provide first line support.
• Conduct ISO 27001 compliance audits.

Skills

Microsoft 365 Administration

Azure AD/ Entra ID

Windows support

Knowledge of networking concepts

IT ticketing systems

Experience in ISO compliance

Remote desktop support systems

Education

Grade 12 plus any IT related qualification

A+ certification

N+ certification

ITIL Foundation

Microsoft 365 Certified: Fundamentals (MS-900)

Microsoft Azure Fundamentals (AZ-900)

Tools

Remote Desktop Protocol (RDP)

Azure Portal

Microsoft 365 Admin Center

Job description

Stefanutti Stocks Coastal is seeking a User Support Technician to support end users with hardware, software and basic networking, as well as End User Administration across internal systems.

Key Responsibilities:

• Provide onsite technical support for both hardware and software related issues.
• Manage the configuration and operation of user-based IT Operating systems.
• Daily monitoring of office / site IT environment for any security / usability concerns and resolve issues in an efficient manner.
• Administer site-based IT infrastructure, including network, file shares, malware protection software and other ancillary processes.
• Respond to and resolve to all helpdesk requests timeously.
• Facilitating of upgrading of systems and processes as required for enhanced functionality security purposes.
• Create and verify backups of data on a weekly basis.
• Take ownership of IT Asset management and routinely maintain asset registers.
• Familiarizing oneself with internal systems to provide first line support.
• Conduct comprehensive ISO 27001 compliance audits.

Minimum Requirements:

Education:

• Grade 12 plus any IT related qualification
• A+ certification
• N+ certification
• ITIL Foundation (Information Technology Infrastructure Library) certification
• Microsoft 365 Certified: Fundamentals (MS-900), will be an advantage
• Microsoft Azure Fundamentals (AZ-900), will be an advantage

Experience:

• Minimum 5 years’ experience in Systems Administration

Skills & Competencies:

• Microsoft 365 Administration
• Azure AD/ Entra ID
• Windows support
• Knowledge of networking concepts
• IT ticketing systems
• Experience in ISO compliance
• Remote desktop support systems

Key Attributes:

• Strong communication and interpersonal skills
• Strong hands-on technical skills, perficient in installing network infrastructure
• Customer-focused approach
• Problem-solving ability
• Effective time management and prioritisation
• Ability to work independently and within a team

Working Conditions:

• Based in New Germany, Pinetown, with regular travel to sites
• Must be able to work outside of operating hours when the need arises
• Must have own transport