User Support Technician

Stefanutti Stocks; Durban; On-site; ZAR 320,000 - 420,000; Full time

Job summary

Stefanutti Stocks Coastal is seeking a User Support Technician to provide onsite hardware and software support, and to handle basic networking and end-user administration across internal systems.

Based in Durban, the role requires a minimum of 5 years in systems administration, relevant IT certifications, and strong teamwork. The position involves travel to sites and, at times, working outside standard hours to meet project needs.

Qualifications

• Grade 12 plus any IT related qualification.
• A+ certification.
• N+ certification.
• ITIL Foundation certification.
• Microsoft 365 Certified: Fundamentals (MS-900), will be an advantage.
• Microsoft Azure Fundamentals (AZ-900), will be an advantage.

Responsibilities

• Provide onsite technical support for both hardware and software related issues.
• Manage the configuration and operation of user-based IT Operating systems.
• Daily monitoring of office / site IT environment for any security / usability concerns and resolve issues in an efficient manner.
• Administer site-based IT infrastructure, including network, file shares, malware protection software and other ancillary processes.
• Respond to and resolve to all helpdesk requests timeously.
• Facilitating of upgrading of systems and processes as required for enhanced functionality security purposes.
• Create and verify backups of data on a weekly basis.
• Take ownership of IT Asset management and routinely maintain asset registers.
• Familiarizing oneself with internal systems to provide first line support.
• Conduct comprehensive ISO 27001 compliance audits.

Skills

Microsoft 365 Administration

Azure AD/ Entra ID

Windows support

Networking concepts

IT ticketing systems

ISO compliance

Remote desktop support

Education

Grade 12

A+ certification

N+ certification

ITIL Foundation

MS-900

AZ-900

Job description

Stefanutti Stocks Coastal is seeking a User Support Technician to support end users with hardware, software and basic networking, as well as End User Administration across internal systems.

Key Responsibilities

• Provide onsite technical support for both hardware and software related issues.
• Manage the configuration and operation of user-based IT Operating systems.
• Daily monitoring of office / site IT environment for any security / usability concerns and resolve issues in an efficient manner.
• Administer site-based IT infrastructure, including network, file shares, malware protection software and other ancillary processes.
• Respond to and resolve to all helpdesk requests timeously.
• Facilitating of upgrading of systems and processes as required for enhanced functionality security purposes.
• Create and verify backups of data on a weekly basis.
• Take ownership of IT Asset management and routinely maintain asset registers.
• Familiarizing oneself with internal systems to provide first line support.
• Conduct comprehensive ISO 27001 compliance audits.

Minimum Requirements

• Grade 12 plus any IT related qualification
• A+ certification
• N+ certification
• ITIL Foundation (Information Technology Infrastructure Library) certification
• Microsoft 365 Certified: Fundamentals (MS-900), will be an advantage
• Microsoft Azure Fundamentals (AZ-900), will be an advantage

Experience

• Minimum 5 years’ experience in Systems Administration

Skills & Competencies

• Microsoft 365 Administration
• Azure AD/ Entra ID
• Windows support
• Knowledge of networking concepts
• IT ticketing systems
• Experience in ISO compliance
• Remote desktop support systems

Key Attributes

• Strong communication and interpersonal skills
• Strong hands-on technical skills, perficient in installing network infrastructure
• Customer-focused approach
• Problem-solving ability
• Effective time management and prioritisation
• Ability to work independently and within a team

Working Conditions

• Based in New Germany, Pinetown, with regular travel to sites
• Must be able to work outside of operating hours when the need arises
• Must have own transport