US Customer Service Agent - Back Office

EXL Talent Acquisition Team; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

ExlService Holdings, Inc. is seeking professionals to answer provider questions on benefit plans and claims, and to verify eligibility and benefits. The role requires clear communication and accurate data entry to support providers in delivering timely information.

The candidate will communicate effectively to gather necessary information and ensure compliant written communications, demonstrating strong listening and verbal skills in dialogue with providers.

Responsibilities

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification

Job description

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication