Executive-Voice-Customer Service

EXL; Cape Town; On-site; ZAR 150,000 - 190,000; Full time

Job summary

EXL in Cape Town seeks a role focused on assisting providers with benefit plans, claims, and related topics. The role involves communicating effectively for additional information as needed by providers and performing eligibility and benefit verification.

Strong written and verbal communication skills, active listening, and the ability to engage in clear dialogue are essential for success in this position within our team in the Western Cape region.

Responsibilities

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform eligibility and benefit verification

Job description

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication