Executive-Voice-Customer Service

EXL; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

EXL in Cape Town is seeking a healthcare customer support specialist to assist providers with benefit plans, claims, and related inquiries. You will communicate clearly to obtain additional information when needed and verify provider eligibility.

The role emphasizes accurate written and verbal communication, active listening, and professional dialogue to ensure timely, compliant responses and a high level of provider satisfaction in a dynamic call-center environment.

Responsibilities

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Job description

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication