US Customer Service Agent - Back Office

Ex; Cape Town; On-site; ZAR 268,000 - 357,000; Full time

Job summary

Ex in South Africa seeks a detail-oriented team member to support providers by answering questions related to Benefit Plans, Claims and related topics. You will communicate effectively to obtain necessary information and perform accurate data entry.

The role also involves eligibility and benefit verification, and creating clear, compliant written communications while demonstrating active listening and professional dialogue with providers.

Responsibilities

• Answers questions to providers related to Benefit Plans, Claims and related topics.
• Communicates effectively for additional information as needed by providers.
• Performs accurate data entry.
• Performs eligibility and benefit verification.

Skills

Verbal communication

Written communication

Data entry

Eligibility verification

Provider interaction

Job description

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication