Executive

EXL Talent Acquisition Team; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

EXL Talent Acquisition Team in Cape Town seeks a detail-oriented role to support providers with benefits and claims information. You will answer questions from providers and communicate for additional information as needed, ensuring accuracy in data capture.

Ideal candidates will demonstrate strong written and verbal communication, active listening, and the ability to verify eligibility and benefits. Join our team to support compliant, clear communications and effective dialogue.

Qualifications

• Good knowledge of benefit plans and claims processes.
• Demonstrated data entry accuracy.
• Strong written and verbal communication.

Responsibilities

• Answer provider questions on benefit plans and claims.
• Communicate clearly to obtain needed information from providers.
• Enter data accurately.
• Verify eligibility and benefits.
• Draft compliant, clear written communications with strong listening and verbal skills.

Skills

Effective communication

Data entry

Benefit verification

Active listening

Written communication

Job description

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication