Universal Banking Advisor — Customer Solutions

Anonymous; Johannesburg; Hybrid; ZAR 600,000 - 900,000; Full time

Job summary

Anonymous in Sandton is seeking an experienced Customer Service Manager to lead and mentor a dynamic team in a hybrid role, balancing office collaboration with flexible work.

You will oversee daily operations, develop strategies to boost customer satisfaction, and ensure the team meets performance targets while fostering a customer-centric culture.

Responsibilities

• Oversee daily operations of the customer service team.
• Develop strategies to enhance customer satisfaction.
• Ensure the team meets performance targets and maintains service standards.

Job description

Our client is seeking an experienced and dynamic Customer Service Manager to lead their team in Sandton . This leadership role offers a hybrid work arrangement, providing the opportunity to manage and mentor a team while also collaborating effectively with colleagues in the office. You will be responsible for overseeing daily operations, developing strategies to enhance customer satisfaction, and ensuring the team meets performance targets. We are looking for a motivated leader with a proven track record in customer service management and a commitment to fostering a high-performing, customer-centric culture.

About the Role