Universal Advisor: Customer Solutions & Digital Channels

Fnbnamibia; South Africa; On-site; ZAR 540,000 - 647,000; Full time

Job summary

FNB invites applications for a Universal Advisor at a branch in South Africa. The role centers on delivering compliant sales and service solutions to walk-in and existing customers in a high-volume environment, while promoting digital and self-service channels.

The Universal Advisor supports FAIS, FICA, TCF and governance standards, with emphasis on ethical conduct and customer-centric banking solutions. Strong communication and sales aptitude are essential.

Qualifications

• Strong understanding of FAIS, TCF principles and regulatory compliance.
• Proven ability to meet sales and service targets.
• Excellent communication and customer-first mindset.

Responsibilities

• Engage customers in a positive and professional manner, helping with their banking needs.
• Educate customers on digital channels, e-channels and self-service platforms.
• Fulfil transactions and service requests while maintaining accuracy and compliance.
• Manage leads and referrals with timely follow-ups and records.

Skills

FAIS knowledge

Customer service

Needs-based selling

Interpersonal communication

Education

Grade 12/NQF Level 4

NQF Level 5 in Banking/Related field

Job description

FNB invites applications for a Universal Advisor at a branch in South Africa. The role centers on delivering compliant sales and service solutions to walk-in and existing customers in a high-volume environment, while promoting digital and self-service channels.

The Universal Advisor supports FAIS, FICA, TCF and governance standards, with emphasis on ethical conduct and customer-centric banking solutions. Strong communication and sales aptitude are essential.