Unit Administrator

National Renal Care; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

National Renal Care in Durban seeks a qualified Unit Administrator to join our multidisciplinary team. You will provide efficient administrative support to ensure smooth dialysis-unit operations and act as the first point of contact for patients and visitors.

Key duties include maintaining records, supporting quality reporting, ensuring policy compliance, and driving continuous improvement to enhance patient experience and service delivery.

Qualifications

• Grade 12 or equivalent NQF Level 4 qualification.
• Intermediate computer proficiency in Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Relevant administrative qualification or certificate would be advantageous.

Responsibilities

• Provide efficient, professional, and patient-centred administrative support for the dialysis unit.
• Act as the first point of contact for patients, families and visitors; coordinate administrative, operational, financial and communication processes.
• Maintain accurate records and documentation; support quality reporting and regulatory compliance.
• Promote continuous improvement to enhance patient experience, service delivery and operational performance.

Skills

Communication skills

Confidentiality

Administrative mindset

Education

Grade 12 (NQF 4)

Administrative certificate (advantage)

Tools

Microsoft Office

Job description

About Us

National Renal Care is a leading provider of comprehensive kidney disease management in South Africa. We foster a collaborative work environment where compassion, digital innovation and clinical excellence come together to deliver high-quality, person-centred care.

We are seeking a qualified, goal-driven and self-motivated Unit Administrator to join our multidisciplinary team.

Purpose of the Role

The Unit Administrator provides efficient, professional, and patient-centred administrative support to ensure the effective operation of the dialysis unit.

As the first point of contact for patients, families, and visitors, the role coordinates administrative, operational, financial, and communication processes to support care coordination, continuity of care, and the efficient functioning of the multidisciplinary team.

The Unit Administrator contributes to high-quality dialysis services by maintaining accurate records and documentation, supporting quality reporting, ensuring compliance with organisational policies and regulatory requirements, and promoting continuous improvement to enhance patient experience, service delivery, and operational performance.

Minimum Requirements

Qualifications

• Grade 12 or Equivalent NQF Level 4 Qualification
• Intermediate computer proficiency in Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Relevant administrative qualification or certificate would be advantageous.

Experience

• Min 1-2 years of administrative experience in healthcare, customer service or office environment.
• Strong verbal and written communication skills
• Excellent organisational and time management skills
• Ability to maintain confidentiality and process information accurately.
• Experience using electronic systems, databases or patient administration systems

Knowledge

• Knowledge of medical aid, billing or healthcare administration processes will be advantageous.

What We Offer

• Opportunity to work within a patient-centred, multidisciplinary environment.
• Exposure to innovative renal care systems and processes.
• Ongoing professional development and learning opportunities.
• A culture built on compassion, collaboration and clinical excellence.

Equal Opportunity Employer

National Renal Care is an Equal Opportunity Employer committed to employment equity, diversity, inclusion and fair labour practices. The Company's approved Employment Equity Plan and numerical targets will be considered during the recruitment and selection process in accordance with the Employment Equity Act and the Group's Employment Equity Strategy. Applications from suitably qualified persons with disabilities are encouraged. Reasonable accommodation will be considered throughout the recruitment and employment process where reasonably practicable.

Important Information

• Appropriate pre-employment screening, including reference checks, may be conducted with current and previous employers. For internal applicants, reference checks may be conducted with current and previous line managers.
• Applicants requiring reasonable accommodation are encouraged to notify the Company during the recruitment and employment process.
• By submitting your application, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA and applicable legislation.
• Unsuccessful applicants' personal information will be retained for six (6) months following the conclusion of the recruitment process, after which it will be securely destroyed or anonymised unless otherwise required by law or requested by the applicant.

If you have not been contacted within two (2) weeks after the closing date, please consider your application unsuccessful.