UK Energy Customer Service Advisor Role

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance incentives

Tenure bonuses

Continuous service rewards

Attendance perks

Breakfast Mondays

Career development programs

People-centric culture

Job summary

Huntswood is seeking customer service professionals in KwaZulu-Natal to join our energy-focused team in Umhlanga Rocks. You will handle high volumes of calls, chats and emails, delivering high-quality service and assisting customers with their energy-related needs.

The role requires a minimum of 1 year in customer service and sales, with a basic understanding of the UK energy market being advantageous. A supportive, collaborative environment and rewards await.

Qualifications

• Matric or NQF Level 4 equivalent.
• Clear credit and criminal record.
• Computer literate.
• Minimum 1 year experience in a Gas & Electricity campaign.
• Minimum 1 year experience in customer service and sales.
• Basic understanding and knowledge of the UK Energy market is beneficial.

Responsibilities

• Provide responses to customers, maintaining high quality of service, handling high volumes of calls/chats/emails.
• Proactively identify issues and help customers resolve them using effective problem-solving techniques.
• Progress to escalated calls and complaints in line with procedures.
• Work with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Skills

Customer service

Sales

Communication

Problem solving

Education

Matric / NQF4

Tools

Computer literacy

Job description

Job Description

Join the Energy Revolution with Huntswood! Be the voice that powers positive change.

Job Overview

We are looking for Customer Service Superstars who bring heart, and passion for helping people. If you thrive in a vibrant, supportive environment and want to be part of something meaningful, this is where you belong.

Why you will love working with us!

At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.

Enjoy Benefits That Truly Matters

• Performance based incentives
• Tenure recognition bonuses
• Continuous service rewards
• Attendance based perks
• Breakfast every Monday
• Growth and career development programmes
• A collaborative, positive, people centric culture.

What You Will Do.

• Provide responses customer, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

What You Bring.

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year experience in a Gas & Electricity campaign
• Minimum of 1 year experience in customer service and sales
• Basic understanding and knowledge of the UK Energy market is beneficial.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.

The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A‑game every day.
• Passion is contagious- work everyday like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”