People Consultant : Onboarding and Administration (DBN)

CXP are now part of the Huntswood Group; KwaZulu-Natal; Presencial; ZAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Huntswood Group is seeking a People Services Administrator to support SA/UK teams with administrative HR tasks across the employee lifecycle. You will manage data, process HR transactions, and ensure a positive employee experience across regions.

The role involves onboarding across South Africa and the UK, coordinating with facilities, payroll, and IT, and maintaining data integrity in multiple HRIS platforms. Strong MS Office and HRIS proficiency are essential.

Formación

• Matric/Grade 12 or equivalent
• HR/People-related tertiary qualification preferred
• 3–5 years in an admin-focused HR or shared services role
• Experience in high-volume contact centre/BPO environments
• Joiners, Movers and Leavers experience in scalable contact centres
• At least 1 year BPO experience with knowledge of KPIs and service excellence

Responsabilidades

• Support onboarding enablement and coordination across regions
• Maintain accurate employee data across core HR systems
• Execute lifecycle transactions (promotions, transfers, etc.) in line with SLAs
• Administer leave and absence records and respond to queries
• Provide administrative support to HRBPs and resolve HR tickets
• Maintain audit-ready records and support internal/external audits
• Assist with SOPs and process improvement initiatives

Conocimientos

Attention to detail

Organisational skills

Under pressure / deadlines

Communication skills

Problem-solving mindset

Confidentiality

Microsoft Office

Educación

Matric/Grade 12

HR/People-related tertiary qualification

Herramientas

HRIS systems

Descripción del empleo

About the Role

• To support SA/UK teams to provide efficient, high-quality administrative support across the employee lifecycle by ensuring accurate data management, timely processing of HR transactions, and a positive employee experience.
• The People Services Administrator plays a key role in delivering consistent, compliant, and service-oriented HR support that enables operational excellence across regions.

Responsibilities

Onboarding Enablement & Coordination

• Prepare and issue compliant employment contracts and onboarding documentation across multiple regions (e.g., South Africa, UK, and future expansions).
• Coordinate cross-functional onboarding activities (e.g., facilities, payroll, IT) to support a smooth end-to-end employee journey.

People Data Integrity & Lifecycle Management

• Manage and maintain accurate employee data across all core HR systems (e.g., Payspace, Dayforce, YouManage), ensuring end-to-end data
• integrity.
• Execute employee lifecycle transactions (e.g., promotions, transfers, secondments) in alignment with defined SLAs, local market regulations, and audit requirements.
• Perform critical inputs and audits on employee records, including personal details, job information, remuneration, and client allocations.

Leave Administration & Workforce Transactions

• Administer leave-related and employee absence records via approved platforms.
• Ensure alignment with market-specific policies and legislative standards.
• Support and handle queries and escalations.

Service Excellence and Employee Support

• Act as administrative support to HRBPs.
• Triage and resolve HR-related tickets from employees and managers.
• Issue standard HR documentation (e.g., confirmation of employment, certificates of service).

Compliance, Audit & Record Management

• Maintain audit-ready records in line with statutory requirements.
• Prepare and submit documentation for internal and external audits across regions.
• Ensure HR documentation is updated, stored, and version-controlled across platforms.
• Generate and maintain basic reports to support People Operations and Operations alike.

Process Improvement & Operational Effectiveness

• Identify and recommend improvements for process standardisation and automation.
• Support the development of SOPs to ensure scalable and consistent HR service delivery as the function grows geographically.

Minimum Requirements

• A minimum of Matric/Grade 12 or equivalent NQF level qualification
• HR/People-related tertiary qualification is preferred/ advantageous
• At least 3 – 5 years in an admin focused role in HR administration or shared services environment)
• Proficiency in MS Excel, PowerPoint and Word skills.
• Proficiency in HRIS systems and reporting tools
• Experience in high volume and growing contact centre/ BPO environments
• Joiners, Movers, and Leaver’s experience within scalable contact centre organisations
• At least 1year BPO experience (familiarity with BPO workflows, KPIs, to ensure service excellence)

Required Skills

• Strong attention to detail and data accuracy
• Excellent organisational and time management skills
• Knowledge of HR systems (e.g., Dayforce, Payspace, YouManage, Paradox, SimplifyHR)
• Ability to work under pressure and meet tight deadlines
• Strong communication and interpersonal skills
• Problem-solving and service-oriented mindset
• Confidentiality and professionalism in handling sensitive information
• Strong skills in Excel, PowerPoint and Word

CoreBehavior

Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

"It's not just about what we do, but the way we do it. And it's our values that make us special."\

NB: All appointments are subject to the positive outcome of pre-employment verification checks.